Front of House Associate

Who We Are

Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.

The Role

As a Community Associate (our version of Front of House Associate), you’re the heartbeat of your Runway East site. You’ll be the person members rely on, the one who keeps everything running, and the face that makes people genuinely glad to come into work. It’s a varied, hands-on role - part hospitality, part operations, part community-building.

If you come from a hospitality background, you’ll feel right at home - this is essentially that, with 8am-5pm hours and with an incredible community around you. You’ll be on your feet, keeping spaces looking great, running floor checks, and rolling your sleeves up when things need sorting. That hands-on element is a big part of what makes the role rewarding, and it’s also how you build the best relationships with members - because you’re always out and about, not stuck behind a desk.

You’ll also be the face our members see every day - the person they stop for a chat, come to when something’s wrong, and remember when they think about why they love their office. Building those relationships is one of the best parts of this job, and our members genuinely feel it.

Read ‘ A Day in the Life of a Community Associate ’ to get an honest feel for the role.

A Roaming Role Across the South West

Your home base is Bristol, but this role covers both Bristol and Bath - so depending on the week and where we need cover, you could be at any of our South West sites. 

All our sites have great teams and brilliant member communities, so you’ll get to know different spaces. If you like variety and don’t mind a bit of travel, it’s a genuinely fun way to work. We’ll talk through the practicalities with you during the interview.

What Your Days Look Like

Your time will roughly break down like this - though every site and day varies:

• ~50% Site checks, cleaning & maintenance - keeping kitchens, communal spaces and facilities in top shape. High step count, lifting, and plenty of moving around are all part of the deal.
• ~20% Member interactions - naturally woven throughout the day. Whether you’re doing a floor check or covering reception, you’re always building relationships and making people feel at home.
• ~20% Admin - managing our helpdesk, member comms, and keeping on top of day-to-day coordination.
• ~10% Events - hosting our member initiatives, from Cake Wednesdays to monthly community events. Events follow a tried-and-tested format, so you’ll be delivering and adding energy to them rather than designing from scratch.

Requirements

Key Responsibilities

• Site checks & housekeeping ; conduct regular cleaning and compliance checks to keep spaces safe, beautiful, and functioning. This is the most important part of the role.
• Member support; be the go-to person for members, from a quick chat on the stairs to handling a facility issue calmly and efficiently.
• Operational troubleshooting; when things go wrong (and they will), you’ll coordinate with your team and the right stakeholders to get them sorted quickly - from wifi issues to blocked toilets.
• Community events; deliver our popular member initiatives and bring the energy that makes them special.
• Cross-team collaboration; work closely with your Community Manager and colleagues across sites (London, Birmingham, Bristol, Brighton, Bath)

Who You Are

We’re looking for someone who is:

• Hands-on and gets stuck in; you’re not fazed by physical tasks and take pride in a spotless, well-run space.
• A natural with people; you can switch comfortably from chatting with a startup founder to an exec, and you genuinely enjoy building those day-to-day relationships.
• Calm under pressure; when multiple things go wrong at once, you prioritise, communicate, and keep things moving without it showing on your face.
• Detail-oriented; you notice the things others miss and take action without being asked.
• A team player; you show up for your team, share knowledge across sites, and celebrate wins together.
• Experienced in hospitality or high-touch customer service; experience in a similar environment (hospitality, retail, facilities, front-of-house) is a real advantage. You’ll know what it means to hold high standards in a busy, people-facing role.

Benefits

Why Join Us?

• Salary: £28 000
• Time Off: 31 days including bank holidays ️, plus an extra day for every year at Runway East . We also give you your birthday off (because no one should work on their birthday) and extra time off over the Christmas break .
• Wellbeing: Private health & dental, gym discounts ️‍♂️, mental health support , and a Bike2Work scheme .
• Growth: personal development budget and learning resources.
• Community: Two workdays per year for charitable activities , team outings , and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) .

Our Commitment to Inclusivity

We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.