Homes Administrator

Homes Team Administrator

About the Role

We are looking for an organised and proactive Homes Team Administrator to provide accurate and efficient administrative support to our Homes Team. This is a varied and rewarding role where you will play a vital part in supporting service delivery, maintaining data systems, and ensuring excellent customer service for our residents and partners.

Key Responsibilities

You will provide comprehensive administrative support to the Homes Team, including managing data and asset systems, coordinating meetings, raising orders, maintaining records (such as EPCs), and supporting projects. Deliver excellent customer service while handling sensitive information responsibly and produce accurate reports and information for internal and external stakeholders.

Who You’ll Work With

Internal teams including Repairs and Homes Teams
Colleagues across the organisation
Contractors and external partners
Residents

Essential Skills & Experience

Experience working in an administrative role
Strong data entry experience
Excellent customer service skills
Strong IT skills, including Microsoft Office and CRM systems
Good numeracy, communication, and organisational skills
Ability to work both independently and as part of a team
Ability to meet deadlines and produce high-quality work
Commitment to confidentiality and data protection

Personal Attributes

Positive, ‘can-do’ attitude

Additional Requirements

Basic DBS check required

Our Values

At North Wales Housing, everything we do is guided by our values:

One Team – achieving more together
Build Trust – being honest, reliable, and accountable
Be Open – embracing diversity and inclusivity
Learn – continuously improving and developing

At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.  

Why Join Us?

You’ll be joining a supportive, values-driven organisation where your work truly makes a difference to residents and communities across North Wales.

Job Applicant Privacy Notice   
We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws.  

For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice  

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .