Project Manager - Same Day Access

Job summary

This position exists to provide hands-on programme management for the Northants New Care Models Innovator. The postholder will help turn an operationally complex programme into a controlled, deliverable workstream, with clear governance, disciplined follow-through, timely escalation of issues, and strong coordination across practices, stakeholders and internal teams.

Main duties of the job

• Lead day-to-day programme coordination across the Northants New Care Models Innovator, covering Part B Same Day Access and Part B Complex Care.
• Develop and maintain practical delivery plans, milestones, dependencies and implementation trackers that reflect the real state of the programme.
• Bring structure to meetings and workstreams by setting agendas, capturing actions, following through on commitments and making sure decisions are translated into delivery.
• Act as a central coordination point between practices, programme leads, clinicians, managers and support functions so that issues are surfaced early and resolved quickly.
• Support the Programme Director for New Care Models with governance, reporting, implementation planning and stakeholder management.
• Regular travel across PML sites and practices in Oxfordshire and Northamptonshire will be required.

About us

PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010

Job description

Job responsibilities

Strategic Leadership & Influence

• Leads the development of longterm service strategies, ensuring alignment with organisational vision, priorities, and wider corporate plans.
• Acts as a trusted adviser to directors, executives, and senior stakeholders, providing expert insight, risk intelligence, and highlevel interpretation of complex operational and sector developments.
• Anticipates future challenges and opportunities, shaping the strategic direction of services to ensure they remain modern, sustainable, and customercentric.
• Influences companywide policy, planning, and investment decisions through evidencebased recommendations and authoritative guidance.

Service Delivery Oversight

• Holds endtoend accountability for the performance, quality, and resilience of services within their service area, ensuring they meet agreed standards and regulatory obligations.
• Provides leadership and direction during highrisk or highimpact incidents, applying advanced problemsolving, judgement, and decisionmaking.
• Oversees and optimises operational processes, ensuring they are efficient, wellgoverned, measurable, and continuously improved.
• Ensures services are financially sustainable, delivering value for money and supporting effective budgeting, forecasting, and resource planning.

Policy, Standards & Governance

• Leads the development, implementation, and ongoing refinement of service policies, standards, governance frameworks, and performance measures.
• Ensures consistent organisational compliance with policies and standards, taking ownership of corrective actions and driving continuous adherence.
• Provides assurance to senior leaders on service integrity, governance maturity, and organisational readiness.

Innovation & Continuous Improvement

• Leads innovative ways of working, identifying and implementing new approaches, tools, technologies, and methodologies to improve service quality and efficiency.
• Leads service transformation programmes, ensuring successful delivery, stakeholder adoption, and longterm embedding of change.
• Foster a culture of learning, excellence, and continuous improvement across teams.

Stakeholder Management & Communication

• Develops influential relationships with directors, executives, senior stakeholders, customers, and crossfunctional teams to support effective decisionmaking and collaboration.
• Communicates complex operational or technical concepts in a clear, strategic, and meaningful way tailored to senior audiences.
• Represents the service area at internal and external boards, committees, and strategic forums, promoting organisational priorities and service excellence.

Leadership of People & Teams

• Provides inspirational leadership to managers, team leads, and specialist professionals, setting high expectations and enabling delivery of quality outcomes.
• Leads workforce planning, talent development, and succession planning to build future capability and organisational resilience.
• Models and embeds a positive, inclusive, highperformance culture aligned with organisational values and behaviours.
• Oversees change management and supports teams through transformation.

Risk Management & Assurance

• Leads the identification, assessment, and strategic management of complex, highlevel risks across the service area.
• Ensures robust risk mitigation, incident response, and escalation frameworks are in place and consistently applied.
• Provides assurance on regulatory compliance, service resilience, business continuity, and audit readiness.
• Proactively identifies systemic risks and implements preventative measures.

Job description

Job responsibilities

Strategic Leadership & Influence

• Leads the development of longterm service strategies, ensuring alignment with organisational vision, priorities, and wider corporate plans.
• Acts as a trusted adviser to directors, executives, and senior stakeholders, providing expert insight, risk intelligence, and highlevel interpretation of complex operational and sector developments.
• Anticipates future challenges and opportunities, shaping the strategic direction of services to ensure they remain modern, sustainable, and customercentric.
• Influences companywide policy, planning, and investment decisions through evidencebased recommendations and authoritative guidance.

Service Delivery Oversight

• Holds endtoend accountability for the performance, quality, and resilience of services within their service area, ensuring they meet agreed standards and regulatory obligations.
• Provides leadership and direction during highrisk or highimpact incidents, applying advanced problemsolving, judgement, and decisionmaking.
• Oversees and optimises operational processes, ensuring they are efficient, wellgoverned, measurable, and continuously improved.
• Ensures services are financially sustainable, delivering value for money and supporting effective budgeting, forecasting, and resource planning.

Policy, Standards & Governance

• Leads the development, implementation, and ongoing refinement of service policies, standards, governance frameworks, and performance measures.
• Ensures consistent organisational compliance with policies and standards, taking ownership of corrective actions and driving continuous adherence.
• Provides assurance to senior leaders on service integrity, governance maturity, and organisational readiness.

Innovation & Continuous Improvement

• Leads innovative ways of working, identifying and implementing new approaches, tools, technologies, and methodologies to improve service quality and efficiency.
• Leads service transformation programmes, ensuring successful delivery, stakeholder adoption, and longterm embedding of change.
• Foster a culture of learning, excellence, and continuous improvement across teams.

Stakeholder Management & Communication

• Develops influential relationships with directors, executives, senior stakeholders, customers, and crossfunctional teams to support effective decisionmaking and collaboration.
• Communicates complex operational or technical concepts in a clear, strategic, and meaningful way tailored to senior audiences.
• Represents the service area at internal and external boards, committees, and strategic forums, promoting organisational priorities and service excellence.

Leadership of People & Teams

• Provides inspirational leadership to managers, team leads, and specialist professionals, setting high expectations and enabling delivery of quality outcomes.
• Leads workforce planning, talent development, and succession planning to build future capability and organisational resilience.
• Models and embeds a positive, inclusive, highperformance culture aligned with organisational values and behaviours.
• Oversees change management and supports teams through transformation.

Risk Management & Assurance

• Leads the identification, assessment, and strategic management of complex, highlevel risks across the service area.
• Ensures robust risk mitigation, incident response, and escalation frameworks are in place and consistently applied.
• Provides assurance on regulatory compliance, service resilience, business continuity, and audit readiness.
• Proactively identifies systemic risks and implements preventative measures.

Person Specification

Qualifications

Essential

• Formal project management qualification

Skills and Knowledge

Essential

• Comfortable working at pace in ambiguous or fast-moving environments.
• Able to build credibility quickly with operational teams and senior stakeholders.
• Confident in holding actions, constructive challenge and following issues through to resolution.
• Calm, resilient and outcomes-focused, with the ability to keep delivery moving in difficult environments.

Experience

Essential

• Significant experience working in Primary Care / General Practice settings.
• Strong practical programme or project management experience, ideally in live service change, implementation or transformation work.
• Experience working across multiple stakeholders, including practices, operational leaders and support functions.
• Strong written and verbal communication skills, with the ability to produce clear reports, updates and action-focused documentation.
• Previous Practice Manager experience, or equivalent operational management experience in Primary Care.

Desirable

• Experience of working on service redesign, same day access, complex care or integrated care models.

Person Specification

Qualifications

Essential

• Formal project management qualification

Skills and Knowledge

Essential

• Comfortable working at pace in ambiguous or fast-moving environments.
• Able to build credibility quickly with operational teams and senior stakeholders.
• Confident in holding actions, constructive challenge and following issues through to resolution.
• Calm, resilient and outcomes-focused, with the ability to keep delivery moving in difficult environments.

Experience

Essential

• Significant experience working in Primary Care / General Practice settings.
• Strong practical programme or project management experience, ideally in live service change, implementation or transformation work.
• Experience working across multiple stakeholders, including practices, operational leaders and support functions.
• Strong written and verbal communication skills, with the ability to produce clear reports, updates and action-focused documentation.
• Previous Practice Manager experience, or equivalent operational management experience in Primary Care.

Desirable

• Experience of working on service redesign, same day access, complex care or integrated care models.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Principal Medical Limited

Address

Principal Medical Ltd


3 Barberry Place

Bicester


Oxfordshire


OX26 3HA


United Kingdom



Employer's website