Hospital Procurement Support Specialist

Job Description

Hospital Procurement Support Specialist

Location- Hybrid, Solihull 3 days a week in office, 2 days at home or Madrid 3 days a week in office and 2 days at home.

Why join us?

• Play a vital role in supporting veterinary hospitals and clinics across Europe, ensuring they have the products, equipment and procurement support they need to deliver exceptional patient care.

• Become the trusted link between our hospitals and the Commercial Procurement team, building strong relationships and delivering an outstanding customer experience.

• Work with colleagues across Procurement, Supply Chain, Finance and Operations to solve complex challenges and continuously improve our procurement support services.

• Help shape the future of hospital support by driving process improvements, developing training resources and enhancing self-service tools.

• Join a purpose-driven organisation where your knowledge of veterinary practice, procurement or pharmacy will make a meaningful impact every day.

The team

You'll join the Commercial Procurement team within Mars Veterinary Health Europe, working as part of a centralised Hospital Procurement Support function. The team is dedicated to providing high-quality support to veterinary hospitals across Europe, helping them access the products, equipment and services they need efficiently and effectively.

Reporting to the Procurement Operations Senior Manager, you'll collaborate with colleagues across Procurement, Supply Chain, Finance, Operations and external suppliers to resolve enquiries, improve processes and deliver exceptional service. The team values collaboration, continuous improvement and a customer-first mindset, creating an environment where everyone is encouraged to share ideas and make a difference.

What we're looking for

• Previous experience in customer or client support, ideally within a veterinary, healthcare or procurement environment.

• Ideally a minimum of three years' experience in a veterinary hospital, pharmacy or clinic buying role.

• This role may suit a Veterinary Nurse or Technician looking for an interesting next career step.

• Broad knowledge of surgical instruments, medical equipment and pharmaceutical products, including generic and trade names.

• Excellent communication skills with the ability to explain complex information clearly and build strong relationships with a wide range of stakeholders.

• Strong problem-solving skills with a proactive, solutions-focused approach and excellent attention to detail.

• Experience using Microsoft Office and the ability to work across multiple systems, including ServiceNow or similar case management platforms.

• Ability to manage competing priorities while maintaining a high standard of customer service.

Desirable:

• Bachelor's degree.

• Qualified or Certified Veterinary Nurse/Technician.

• Experience troubleshooting medical equipment or supporting clinical teams.

• Experience with procurement systems, supplier management or service management platforms.

• Fluency in one or more additional European languages.

What we offer

• The opportunity to make a real difference by supporting veterinary teams across Europe.

• A collaborative, international working environment where continuous improvement and innovation are encouraged.

• Exposure to a diverse network of hospitals, suppliers and cross-functional teams.

• Ongoing learning and career development opportunities within a growing European organisation.

• Competitive salary and benefits package.

About us

Mars Veterinary Health (MVH) Europe is a family of leading Veterinary care providers committed to creating A BETTER WORLD FOR PETS . Our network includes trusted brands such as AniCura and Linnaeus, operating over 450 animal hospitals and clinics across 18 European countries. Together, our teams deliver high-quality, modern Veterinary care ensuring peace of mind for pet owners through excellent access and patient safety.

At MVH Europe, we prioritise a culture of accountability, inclusion and wellbeing. We believe our purpose — to make A BETTER WORLD FOR PETS — starts with building a better world for our people. We support our teams through comprehensive wellbeing programmes, clear development and career paths, and a shared passion for delivering exceptional outcomes in Veterinary care.

Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, please speak to us. Mars is pleased to provide such assistance, and no applicant will be penalised as a result of such a request.

If this sounds like you:

Please contact Christina Scimeca , Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below.

MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.

Internal Candidates/Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment