Client Service Advisor

The role

Client Service Advisor -NFU Mutual’s Surrey Agency

•    Two locations available in Surrey – Oxted and Godalming
•    12-month fast track development programme to senior Bespoke & SME Advisor role
•    £25,000 to £35,000 starting salary depending on experience
•    37.5 hours per week – Monday to Friday 8.30am to 5pm, an hour for lunch
•    Permanent contract
•    Office based role
•    Full-time and part-time contract considered

About the Role
We have exciting opportunities for a Client Service Advisor within our Surrey Agency located in our Oxted Office and our Godalming Office. You will play an important role providing great service to our clients and potential clients by assisting them with quotes, renewals and mid-term adjustments on motor and home insurance products.
We are looking for candidates who have the ability and desire to follow a 12-month fast track development programme to the senior Bespoke & SME Advisor role.

At the core of our approach lies the cultivation of strong relationships and a hunger to help meet all our clients’ needs.  The role includes seeking additional insurance opportunities and introducing financial services (pension, investments & protection) wherever and whenever a client need is identified.  Client contact is via phone, email and face to face.

You will be part of a team within which collaborative teamwork is essential.  Workloads can vary significantly so it is important you are adaptable, flexible and resilient.

About you

Highly motivated self-starter with a positive mentality.  You are a team player and have a can-do attitude.   You are committed to learning and development.  To apply for this role, you should:
•    Feel aligned to the NFU Mutual brand values
•    Feel comfortable and confident having sales conversations
•    Enjoy exceeding customer expectations
•    Have a positive and proactive attitude
•    Have a valid UK driving licence because there may be occasions when you need to visit our other office or high value clients.

About NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its clients, for over 110 years.  We carefully balance delivering excellent service to our clients whilst ensuring the business is run effectively.  As a mutual, supporting our clients and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. 

We are a growing local Agency and want to expand our excellent team.  We strive to deliver a first-class service and provide the award winning NFU Mutual product range to our customers. We are a business where honesty, integrity, and trust are at the heart of our values.  We champion the personal approach to customer service that NFU Mutual are famous for.  

Key competencies

•    Sales
•    Customer focus
•    Accuracy & attention to detail
•    Organisation Skills
•    Adaptability and Flexibility
•    Teamwork

Benefits 

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

•    Salary scale from £25,000 to £35,000 depending on experience
•    Pension scheme
•    23 days annual leave increasing by 1 day for every full calendar years service up to a maximum of 28 days plus bank holidays
•    Your birthday off
•    Up to 5 days buy/sell holiday trading scheme
•    Comprehensive on-going training and development

To apply
If you have a minimum of 5 GCSEs including Maths & English, please apply in writing with your CV to:

Paul Bailey, Office Manager, NFU Mutual Surrey – View email address on agencycareers.nfumutual.co.uk and Phillip Kirk, Business Manager – View email address on agencycareers.nfumutual.co.uk

Closing date for all applications: Friday 25th September 2026.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly