Desk Based Account Manager

Internal Sales Executive

Gravesend | Full Time | Permanent

About the Role

We have an exciting opportunity to join a new, ambitious, and fast-growing sales team in a newly created position based at our modern offices in Gravesend.

As an Internal Sales Executive, you'll play a key role in supporting sales, helping to grow our customer portfolio while delivering exceptional service to existing clients. This is a varied and rewarding position where no two days are the same - from handling enquiries and preparing quotations to proactively identifying new business opportunities via phone, email, and online research.

You'll be joining a supportive environment where ongoing product training and personal development are genuinely valued. Whether you already have sales experience or are looking to take your first step into a commercial role, we're looking for someone with confidence, resilience, and the drive to make an impact.

This isn't just another sales job - it's the start of a long-term career journey.

Key Responsibilities

Sales & Customer Support

• Manage a portfolio of existing customer accounts, building strong relationships and encouraging repeat business
• Respond to incoming enquiries and follow up on leads generated by the external sales team
• Convert opportunities into sales through proactive communication and consistent follow-up
• Identify opportunities to upsell and cross-sell products and services
• Work closely with field sales colleagues to provide a seamless customer experience
• Maintain accurate customer and sales records within the CRM system

Marketing & Product Development

• Conduct outbound calls to existing customers to promote products and services
• Research and qualify potential leads before passing opportunities to the field sales team
• Support marketing campaigns and new product launches
• Gather and share customer feedback on products, market demand, and competitor activity
• Collaborate with the marketing team to help deliver effective sales campaigns
• Keep up to date with industry trends, product innovations, and market developments

Collaboration & Coordination

• Work collaboratively with internal departments to ensure excellent customer service
• Contribute to monthly sales reviews and performance reporting
• Support continuous improvement initiatives across processes and customer experience

What We're Looking For

Essential Skills & Experience

• Confident, resilient, and adaptable with a positive attitude
• Excellent communication skills with the ability to build rapport over phone and email
• Commercial awareness and an interest in market trends
• Comfortable working towards sales targets and KPIs
• Well organised, self-motivated, and confident using IT systems including Outlook, Excel, and CRM platforms

Desirable

• Previous experience in an account management or internal sales role
• Experience within packaging, trade, manufacturing, or B2B environments would be advantageous

What We Offer

• Ongoing training and career development opportunities
• Company pension scheme
• Company-funded medical cash plan
• Long service awards and enhanced pension contributions
• 25 days holiday plus bank holidays
• Free on-site parking
• Complimentary tea, coffee, and fresh fruit in the office

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.