Key Account Manager / Client Relationship Manager

About the Role

We're looking for a (Key Account Manager /Client Relationship Manager) to build and grow relationships with the customers and partners who matter most to us. This isn't a transactional sales role — it's about becoming a trusted point of contact for clients across several sectors and helping to shape a pipeline built on quality, not just volume.

You'll represent a business that delivers a genuine end-to-end service, from design through to installation and maintenance, and you'll be someone who understands that the strength of our reputation is what wins us repeat business and referrals. Your job is to protect and grow that reputation, one relationship at a time.

What You'll Be Doing

• Building long-term, trusted relationships with key accounts across the fire protection and sprinkler sector

• Identifying and developing new business opportunities with clients, contractors, and partners whose values and quality standards align with ours

• Working closely with principal contractors, developers, consultants, and facilities managers to understand their pipeline and position us early

• Representing the business at industry events, trade bodies, and networking forums to build visibility and credibility in the sector

• Collaborating with our technical and delivery teams to ensure what we promise at the relationship stage is what we deliver on site

• Feeding market and competitor intelligence back into the business to help shape our commercial strategy

• Be the first point of contact for clients and to escalate issues if needed.

What We're Looking For

• Proven experience in a client-facing, business development, or account management role — ideally within fire protection, sprinklers, M&E, or the wider construction and built environment sector

• A genuine relationship-builder: someone who listens first, follows through, and earns trust over time rather than chasing a quick close.

• Comfortable operating at a senior level with principal contractors, developers, and consultants

• An understanding of construction project lifecycles and how specification and procurement decisions get made

• Self-motivated and organised, with the ability to manage a pipeline across multiple live relationships at once.

• Strong negotiation skills and proven ability to close profitable deals.

• A full UK driving licence, with willingness to travel to meet clients and attend industry events

Why Join Us

Being part of the API Group, we have access to their wealth of experience and resources, and we fully support their ethos that everyone one can grow and exceed. We are providing huge investment in development at all levels and fully supportive of people’s growth. We have invested heavily into Training and Development.

• Competitive salary

• Company Car/Car Allowance

• 25 Days Holiday (plus your Birthday off paid + Bank Holidays)

• Pension Scheme

• Access to discounts across a wide number of retailers and service providers

• Access to Private Healthcare Policy

• Regular Social Events

• Long Service Awards

This role would require the successful person to be within commuting distance of our Worcester office (Cleeve House, Malvern Road, Worcester, WR2 4YX).

About Us:

Compco Fire Systems are the UK’s leading provider of Automatic Fire Suppression Systems. As a collective of talented individuals, we put the safety and wellbeing of everyone first and know that we’re better when we work together.

We have a long list of Clients that have selected us to protect them from Fire. These include Royal Ascot, IKEA, Rolls Royce, Starbucks, The Mailbox Birmingham, Triumph Motorcycles, AstraZeneca, University of Edinburgh, New Covent Garden Market, Premier Inn, NHS Hospital Trusts and Woburn Abbey & Gardens.

By excelling at customer satisfaction based on our unique skills and strengths, we aim to be the first choice for our customers, clients and employees.

Offering an attractive benefits package, together with a positive team atmosphere and the opportunity of being an important part of a progressive company - our growth will be your growth.