Spanish & English Speaking Sales & Customer Service Advisor
£12.79 per hourOverview
We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.
This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Spanish and English is essential.
Location: Hybrid - Canary Wharf, London (3 days in office)
Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)
Hours: 40 hours per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday
Training: Fully office‑based
Key Responsibilities
•
Convert inbound calls into confirmed holiday bookings
•Conduct needs‑based conversations to recommend tailored travel packages
•Maximise revenue through upselling and cross‑selling
•Manage booking amendments, cancellations and confirmations
•Follow up on leads and support outbound activity during peak periods
•Maintain accurate customer records and follow internal procedures
What You'll Bring
•
Fluent Spanish and English
•Proven success in a sales‑driven or customer‑facing environment
•Strong commercial awareness and confidence in closing deals
•Excellent communication and rapport‑building skills
•Resilience, professionalism and a results‑driven mindset
•Ability to multitask across calls, systems and admin
•Experience in travel, tourism or hospitality is an advantage
•Understanding of call centre KPIs and performance culture
What's on Offer
•
Life insurance scheme
•Perkbox membership
•Eye test vouchers
•Excellent training and induction programme
•Modern, recently built premises with staff facilities
•Corporate discounts (gym, restaurants, bars, hairdressing and more)
•Smart‑casual dress code
•Charity and fundraising events
•Incentives, prizes and performance rewards
•NVQ qualifications & apprenticeship opportunities
•Recommend‑a‑friend bonus scheme
To apply for this position, please submit an up‑to‑date CV, or contact Nikola or Anita on View phone number on findajob.dwp.gov.uk for further details.
£35k per annum
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