We are currently recruiting on behalf of our client for a Service Administrator to join a reputable dealership in Reading, Berkshire. This is an excellent opportunity for a motivated and organised individual seeking to build a rewarding career within the automotive industry. The Service Administrator will be responsible for managing workshop bookings, liaising with customers, and supporting the efficient operation of the Service Department. Our client values individuals with strong organisational skills and a proactive approach, whether or not they have previous automotive administrative experience.
Benefits for the successful Service Administrator:- Basic salary up to 31,000 plus 4,000 bonus
- Monday to Friday, 8am - 5pm
- One Saturday morning in four (8am - 12pm)
- Family run dealership environment
- 22 days holiday plus bank holidays
- Discount schemes across high street retailers and additional perks
- Employee benefits such as pension scheme, cycle to work scheme, free parking, and EUV salary sacrifice scheme
- Friendly, family-oriented working environment
- Book customer vehicles in for routine maintenance, MOTs, and repairs, maximising workshop capacity
- Provide customers with timely updates on vehicle progress
- Assist with job card preparation and accurate invoicing for MOTs and repairs
- Support the workshop by scanning job cards and maintaining vehicle service records
- Promote additional workshop services and repair work to increase sales
- Order parts and subcontract work to ensure smooth workflow
- Conduct post-service feedback calls to ensure customer satisfaction
- Maintain health and safety standards and adhere to company policies
- Support general administrative duties including filing and processing paperwork
- Assist the team with any additional tasks to ensure smooth workshop operations
- Proven organisational and administrative skills with excellent attention to detail
- Strong communication skills, both verbal and written
- Experience working in a busy environment and handling multiple tasks effectively
- Ability to interpret customer and internal instructions accurately
- Technical understanding of automotive repair processes; experience with HGV or commercial vehicles advantageous
- Proactive attitude and positive approach to problem solving
- Ability to work independently and as part of a team
- Knowledge of workshop processes and vehicle servicing
Vacancy posted 6 days ago
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