Senior Business Analyst (Salesforce)

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening serving with integrity thinking big and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

** You must have the Right to Work in the UK. Sponsorship is not available for this role **

Meet the team:

The EMEA Applications team is a small but rapidly growing IT group responsible for delivering improvements across our core systems including Oracle Fusion and Oracle Service Cloud all connected through a microservicesbased integration framework. We support the full OrdertoCash process in close partnership with Sales Operations Supply Chain and Finance working with development teams across Europe the US and Asia. We are now seeking a Senior Business Systems Analyst with crossapplication experience in areas such as Sales Supply Chain Finance Digital Sales or Web Sales ideally gained through CRM (Salesforce) ERP (Oracle) or Ecommerce projects. The ideal candidate will be an excellent communicator with over five years BA experience (including two at senior level) able to lead workshops drive process design support multiple EMEA IT initiatives and act as a project lead for smaller projects when needed.

Where you come in:

Own the end-to-end Business Analysis model and all supporting document templates.
Provide guidance and leadership to more junior Business Analysts.
Facilitate the capture / definition / documentation of detailed business process maps with cross-functional stakeholders.
Define accurate and concise user stories / business requirements.
Provide general Business Analyst and Business Change Management support for all EMEA enterprise application projects and system enhancements.
Act as a single-point-of-contact for SMEs in representing processes and requirements to technical teams.
Collaborate with cross-functional teams in delivering via Agile Waterfall Hybrid methodologies.
Drive execution of assigned project deliverables.
Lead small to medium sized IT projects when required.

Understand technical resource and schedule implications of business decisions.
Support business functions in developing Business Change plans
Work with stakeholders to determine project timing and resourcing requirements.
Monitor execution and report status risks and issues to the Project / Program Manager.
Support the Test Lead and Test Team in developing Test Scenarios and Test Scripts
Work with relevant parties to develop training material and deliver training if required.

What makes you successful:

Significant experience facilitating workshops for business requirements/business process capture to be process design organizational change impact.
Strong strategic thinking skills; Understands business needs and brings proactive solutions to the team.
Experience with enterprise-level application development projects and working with multi-discipline globally distributed teams.
Knowledge of CRM Master Data Management and Order Management System concepts/tools and capabilities.
Know how to customize SalesForce for different countries across EMEA based on regional needs working seamlessly with standard processes.
Knowledge of integrations with external systems such as: Finance (Oracle) Marketing Tools e-commerce platforms.
An understanding of OTC related data models and how that data is used.
Experience of developing a full business analysis model with associated use of tools and templates.
Experience with Agile and Hybrid methodologies.
Experience in conducting Level of Effort analyses bottom-up project planning.
Ability to handle incidents enhancements and projects in parallel and assist with Testing.
5 years of experience in an IT applications Business Analyst role 2 years Senior Business Analyst.

What youll get:

• A front row seat to life-changing CGM technology.

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• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative industry-leading organization committed to our employees customers and the communities we serve.

Travel Required:

15-25%

Experience and Education Requirements:

• Typically requires a Bachelors degree and a minimum of 8-10 years of related experience.

Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Required Experience:

Senior IC