Senior Project Manager - Strategic Partnership (Bupa)

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex's mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that's where you come in.

Why should you apply?

• Play a highly visible, senior role leading one of Benifex's most strategic customer partnerships
• Act as a trusted extension of the customer team, shaping long-term outcomes and value realisation
• Lead complex, multi-workstream programmes across Product, Technology, Consulting and Operations
• Influence senior stakeholders and governance forums across two global organisations
• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
• Work for a profitable, fast-growing market leader in the online reward and employee benefits space

**Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position**

Great benefits:

£65,000 - £75,000 per annum

Flexible work - choose a working setup that works for your, our only ask is for you to spend at least one day a month on customer site in Manchester (more frequent visits in the first two months of joining), with a monthly visit to the Southampton office. You must be based in the UK or Ireland.

Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

25 days holiday plus your local bank holidays

Your birthday off

Two half day wellbeing days

Healthcare cash plan to cover the costs of day-to-day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Referral bonuses

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

Work from Anywhere policy for 90 days

Buy and Sell scheme for holidays

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

We're looking for an experienced and customer-focused Senior Project Manager to lead the delivery of our strategic partnership with Bupa.

In this role, you'll be the primary owner of planning, governance, implementation, quality assurance, project delivery and change management across a portfolio of initiatives designed to help Bupa maximise the value of their investment in the Benifex Platform.

Acting as an extension of the Bupa team, you'll work closely with senior stakeholders across both organisations to ensure successful outcomes, drive adoption of new capabilities, and deliver an exceptional customer experience. You'll provide leadership across multiple workstreams, bringing together teams from Product, Technology, Customer Success, Operations and Consulting to ensure projects are delivered on time, to a high standard, and aligned to Bupa's strategic priorities.

This is a highly visible role requiring strong stakeholder management, excellent project management skills and a passion for building long-term customer partnerships. The successful candidate will play a critical role in ensuring Bupa continues to achieve value from the Benifex platform. You will operates around Bupa's priorities, critical milestones and delivery cadence to support Bupa's long-term strategic planning and continuous improvement initiatives.

Responsibilities

• Own the end-to-end planning, governance and delivery of all agreed projects and strategic initiatives for Bupa.
• Act as the primary project management contact and accountable delivery lead across Benifex and Bupa stakeholders.
• Create and maintain detailed project and programme plans, aligned to Bupa governance and delivery methodologies, with clear milestones, dependencies, resource requirements and critical paths.
• Lead change management activities to support adoption of new capabilities and maximise value from the Benifex platform.
• Coordinate delivery across Benifex teams and Bupa stakeholders, ensuring effective engagement, governance and alignment throughout the project lifecycle.
• Manage governance forums, steering committees, project reviews and executive stakeholder updates.
• Own RAID management (Risks, Assumptions, Issues and Dependencies), ensuring proactive mitigation and timely resolution.
• Manage testing, quality assurance, release planning and deployment readiness activities.
• Drive alignment on priorities, scope, timelines and success measures across all stakeholders.
• Monitor live service performance and identify trends, risks and improvement opportunities.
• Provide clear reporting, dashboards and communications to senior leadership within both Benifex and Bupa.
• Support annual planning cycles and coordinate delivery activities throughout Bupa's benefits calendar.
• Build trusted relationships with key Bupa stakeholders and act as a strategic partner in helping Bupa unlock the full capabilities of Benifex.

What are we looking for?

• Proven experience managing complex customer-facing technology or software delivery programmes.
• Strong project and programme management expertise, including governance, planning and reporting.
• Demonstrated experience leading organisational change and stakeholder engagement activities.
• Ability to manage multiple workstreams, priorities and dependencies in a fast-paced environment.
• Excellent communication and executive stakeholder management skills.
• Strong problem-solving skills with a proactive and ownership-driven mindset.
• Experience with project management methodologies and tools.
• Recognised project management qualification (PMP, Prince2, Agile or equivalent).
  Bonus points for:
• Experience within employee benefits, HR technology or SaaS environments is advantageous.

Note: for this position you either need to be based in, or able to travel to Manchester at least once per month to work onsite with the Bupa team. Occasional travel to the Benifex Southhampton office is also required.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Online tests in numeracy and logical reasoning

⏳ Interview with the hiring manager and a member of the team

Interview with the BUPA team

Final interview with the Director

We're looking forward to your application!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.

Department Project Managment Locations Southampton Remote status Hybrid