Digital Performance Manager

At Virgin Media O2, our digital channels are central to delivering commercial growth, and the Digital Performance Manager plays a critical role in making that happen. Sitting within the Mobile Digital Performance team, this role is all about driving sales outcomes by turning data, insight and market understanding into decisive trading actions.You will lead performance across defined mobile product areas, shaping in‑month and longer‑term trading plans, optimising digital journeys and influencing how propositions are executed on site. Working at the heart of the digital trading engine, you will partner closely with E‑commerce, CRO, Data Product and Legal teams to ensure commercial ambition, experimentation and execution come together to deliver against stretching targets.

Who we are

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.
Our ways of working
We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.
That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.
**Accessible, inclusive and equitable for all **
We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

The must haves

In order to be considered, you must have the following experience;

• Strong experience in a digital trading, e‑commerce, or online performance environment, operating primarily as a performance analyst supporting commercial decision‑making.

• Advanced analytical capability, with hands‑on expertise in Excel and Tableau to deliver in‑flight performance reporting, macro trend analysis, and deep‑dive insight at pace.

• Proven ability to translate commercial objectives into robust data packs, performance views, and optimisation recommendations that enable senior stakeholders to make informed trading decisions.

• Experience partnering closely with functions such as E‑commerce, CRO, and Product, supplying accurate, timely insight to support trading cadences, experimentation, and prioritisation.

• Solid understanding of UK mobile or telecoms digital journeys and performance drivers, with the ability to analyse proposition mix, promotions, and conversion funnel behaviour.

The other stuff we are looking for

We'd also love you to bring;

• Experience shaping and evaluating experimentation or CRO programmes

• Confidence influencing senior stakeholders through clear insight and recommendations

• A proactive, commercially curious mindset with a focus on continuous improvement

• Experience working within governance or trading rhythms to drive execution

• Strong awareness of competitor behaviour and market dynamics

What's in it for you

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

Next steps

If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.

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