Property Services Supervisor

PROPERTY SERVICES SUPERVISOR - FULL TIME - LONDON

Who We Are:

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we've nurtured a community of like-minded individuals united by a love for this ever-evolving culture.

Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.

At the heart of END. is our customer and it's our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.

The Role:

The Property Services Supervisor is responsible for overseeing the day-to-day operations, maintenance, and service delivery across a portfolio of properties. This role ensures that all facilities are safe, compliant, cost-efficient, and maintained to a high standard, while delivering a positive experience for colleagues, customers, and stakeholders. 

Here's a breakdown of what you'll be doing:
Facilities Operations 

• Supervise daily facilities management activities across assigned properties. 
  

• Ensure all building systems (HVAC, electrical, plumbing, fire safety) are operating effectively 
  

• Coordinate planned preventive maintenance (PPM) schedules and reactive repairs 
  

• Conduct regular site inspections and audits to ensure, Health & Safety, quality and compliance 
  

• Manage third-party contractors, service providers, and suppliers 
  

• Monitor service level agreements (SLAs) and key performance indicators (KPIs) 
  

• Review contractor performance and ensure work is delivered on time and within budget 
  

• Support procurement processes including tendering and contract negotiations 
  

• Ensure compliance with all relevant health & safety legislation and building regulations 
  

• Conduct risk assessments and ensure corrective actions are implemented 
  

• Maintain records for inspections, certifications, and statutory compliance 
  

• Lead incident reporting and investigation processes 
  

• Act as the primary point of contact for colleagues' queries related to facilities 
  

• Ensure high levels of customer satisfaction through responsive service delivery 
  

• Coordinate moves, and project works where required 
  

• Communicate effectively with internal clients and contractors 

• Assist in managing facilities budgets and controlling operational costs 
  

• Review invoices, approve expenditures, and track maintenance spend 
  

• Prepare reports on facilities performance, incidents, and maintenance activities 
  

• Maintain accurate documentation and records 
  

• Supervise in house and outsourced facilities staff (technicians, cleaners, security where applicable) 
  

• Provide training, guidance, and performance feedback 
  

• Act as the central point of contact for all facilities-related requests across flagship stores (London, Newcastle, Manchester, Glasgow and Milan), London head quarters and the distribution centre in Washington. 

Who we're looking for:

• Solid understanding of health & safety regulations and compliance frameworks 
  

• Excellent organisational and problem-solving skills 
  

• Strong communication and stakeholder management abilities 
  

• Financial awareness and budget management capability 
  

• Ability to manage multiple sites and priorities simultaneously 

• Proven experience in facilities management, property management, or a similar role 
  

• Experience supervising teams and managing contractors 
  

• Relevant certifications (e.g., IOSH, NEBOSH, or equivalent) preferred 
  

• Technical background (engineering, building services, or similar) is advantageous 
  

• Strong knowledge of building systems and facilities management practices 
• Based across multiple property sites (as required) 
• May require occasional out-of-hours response for emergencies 
• Combination of office-based and on-site operational work 
• Compliance audit scores 
• Maintenance response and resolution times 
• Budget adherence 
• Contractor performance metrics 

Besides a competitive salary and an engaging and inclusive work place we can offer you:

• 30 days holiday (including bank holidays)
• 40 Hours per week - Monday to Friday
• Holiday trading (Buy or sell 3 days)
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression
• And so much more….

We know that great talent comes in many forms. So even if you don't meet every single criteria, we would still love to hear from you. If you're passionate, driven, and believe you can contribute to our future success, we encourage you to apply.

Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.