Remote Customer Operations Specialist

Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We're an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa's many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Location: Colchester Office (3 days per week)

About the Role

As a Customer Operations Specialist at Informa, you'll be the vital link between our organization and our valued clients. You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers. This role offers the perfect balance of customer interaction, problem-solving, and operational excellence.

Your Impact

You'll create outstanding customer experiences by:

• Delivering our signature 'Gold service' standard to all customers
• Resolving inquiries efficiently through multiple communication channels
• Processing orders with precision while maintaining appropriate margins
• Building strong relationships with customers and internal teams
• Managing customer access to online resources and systems

Core Responsibilities

• Customer Communication: Handle inbound/outbound calls and correspondence professionally
• Order Management: Process and amend customer orders with accuracy and attention to detail
• Problem Resolution: Utilize relevant systems to address and resolve customer requests
• Data Management: Record customer information with precision, maintaining quality standards
• Access Management: Support customers with online access needs directly or through appropriate channels
• Financial Processing: Handle aspects of Order to Cash, including Cash Applications and Credit Control
• Relationship Building: Develop strong connections with business teams and customers

Qualifications

• Customer Service Excellence: Proven ability to deliver outstanding customer experiences
• Technical Proficiency: Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred
• Communication Skills: Excellent written and verbal communication abilities
• Problem-Solving Aptitude: Proactive approach to resolving issues efficiently
• Adaptability: Flexibility to adjust working hours based on service center requirements
• Attention to Detail: Precision in processing orders and maintaining records
• Teamwork: Collaborative mindset with ability to work effectively with diverse stakeholders

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at 

Our benefits include:

• Freedom & flexibility:  colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community:  a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact:  take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job  here .