:
Our prestigious client have been running for 26 years and currently offers worldwide consultancy and training services for building services (incl. gas, plumbing (water), electrical, oil, solid fuel); renewable technologies (incl. solar thermal & PV, heat pumps, wind turbines, micro CHP); energy conservation measures (incl. building insulation, windows, doors). as follows:
The is primarily based at the Training Centre situated in Newcastle under Lyme, and the is to provide sales and training administration support to the companies Associates. Further work may be required at Head Office in Norton Stoke-on-Trent.
Public transport does not run past both offices so a driving license is required for this position.
Working days and hours are Monday - Friday, 40 hours a week.
The salary for the position is £26,644.80.
Duties and responsibilities
- Answer telephones and deal with client queries
- Contact customers to request documentation ready for the candidates to progress to assessment.
- Deal with email correspondence
- Input data into Microsoft Access database
- Check candidate certificates and details against the course pre-requisites.
- Print candidate certificates paperwork ready for training and assessment.
- Collate candidates completed assessment materials in preparation for certification.
- Update excel spreadsheets.
- Planning & Organising – Ordering materials, confirming bookings, completing paperwork, checking deliveries etc.
- Provide general administration support
- Liaise with 3rd Party Organisations
Main Duties & Responsibilities:
- Client / Training & Assessment support 60%
- General office administration / support 20%
- Exam invigilation 10%
- Quality assurance 10%
Skills and experience
Essential :
- Good communication skills
- Good telephone manner
- Good attention to detail
- Ability to work to a brief
- Ability Work under own initiative
- Good understanding of IT business skills
- Competent in the use Microsoft Outlook, Access and Excel (and other database systems)
Desirable :
- Assertiveness
- Problem Solving
Location
Newcastle Under Lyme
Benefits
- Competitive Salary
- Holiday Pay
- Pension Scheme
Vacancy posted 9 days ago
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