Service Desk Engineer (End User Support)

Job Title: Service Desk Engineer (End User Support)

Location: Based from our Newcastle office (Cobalt Business Park)

Annual salary: Circa £24,800 depending on skills & experience

About Cybit

Predict. Protect. Perform

Cybit delivers data and AI‑led technology, to help organisations work more securely, productively, and with confidence across digital workspaces, cloud, security, and managed services. Our mission is to create positive business outcomes and support the people and communities our customers serve. We believe the right technology, delivered well, drives resilience, performance, and meaningful impact.

Why Join Us?

Be part of a dynamic, outcome‑focused, and people‑first team across Berkshire and Newcastle, where talent, ideas, and collaboration are genuinely valued. You’ll have the opportunity to make a real impact on how we deliver technology and how our brand is experienced, while building a meaningful career and helping to create a safer, more resilient future.

Guide to what a Service Desk Engineer (End User Support) does at Cybit

Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

This role offers clear opportunities for progression and professional development, providing a strong pathway to grow capability and advance your career within a dynamic technology organisation.

We are looking for someone who

• Is enthusiastic, reliable, and keen to learn and progress in IT
• Has knowledge of Windows 10/11 and common desktop hardware (laptops, PCs, printers) 

• Has exposure to Microsoft 365 (Outlook, Teams, OneDrive) or a willingness to learn 
• Understands IT fundamentals such as user accounts, passwords, and permissions 
• Delivers excellent customer service and communicates effectively
• Takes a logical approach to troubleshooting technical issues 
• Is able to follow processes, document work, and update tickets clearly
• Can manage time and priorities in a busy support environment 
• Maintains a positive attitude and stays calm when supporting non-technical users

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• Enhanced Pension contribution scheme
• 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
• Healthcare cash plan
• Private Medical Insurance (after probation pass)
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme
• Occupational sick pay
• Birthday day off
• Enhanced family leave
• Volunteering time available

Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.