Gas Installation Supervisor

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role Overview:

To be responsible for managing engineer resources across the installs team.

Key Responsibilities:

• Day-to-day management of the field-based install team including toolbox talks, training & mentoring, performance management, absence management

• Point of contract for engineers / surveyors / QA over problems and issues on site

• First escalation point for tenant issues and complaints

• Rectifying issues with surveys and carrying out surveys when required

• Liaising with admin team over planning and materials

• Ordering materials and liaising with suppliers over materials and deliveries

• Building and maintaining excellent client relationships including sending surveys, day-to-day contact resolving any problems or concerns, technical advice and customer care.

• Providing technical support to engineers and office

• Attending client meetings when required

• Assist the install managers where required on both WIP and post-inspection of jobs including Handover for completed jobs

• Assist with desktop audits on installations and invoice processing for sub-contractors

• Point of contact for accounts admin when processing job costing and sending referrals to clients

What we can offer you

• Competitive salary

• Contributory Pension scheme

• Life assurance

• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days

• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts

• Virtual GP service, 24/7, 365 days, available for employees and your immediate family

• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family

• Bike2Work scheme

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact View email address on careers.sureservegroup.co.uk

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks