Receptionist Apprentice

Summary

We are offering a part-time apprenticeship opportunity, working 30 hours per week, providing valuable hands-on experience.The Receptionist is responsible for providing general office administrative duties, answering first line customer queries and providing an excellent customer focused service, in a result driven environment.

Wage

£12,480 a year

Salary will be reviewed after 6 months

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, shifts to be confirmed.

30 hours a week

Start date

Friday 1 October 2027

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Primary Duties and responsibilities:

The Receptionist is responsible for providing general office administrative duties, answering first line customer queries and providing an excellent customer focused service, in a result driven environment. 

• Greet and welcome customer and visitors in a friendly and professional manner.
• Be the Customer Service Champion for the office.
• Responds to emails and general enquiries promptly.
• Handle incoming and outgoing post and deliveries.
• Provide basic administrative support (e.g.: data entry, filing, photocopying).
• Maintain staff and visitor logs and issue passes where applicable.
• Basic facilities management, including refreshment, replenishment and stationary orders.
• Administration of Petty Cash and assist with associated payments following all processes and procedures for distributing, and managing petty cash; ensures the weekly petty cash audit is completed, and that all records are stored correctly in line with organisational policy.
• Any other ad hoc duties in line with delivery program requirements.

Where you'll work

4th Floor Overline House
The Palladium Group Suite A Blechynden Terrace
Southampton
SO15 1GW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THELIGHTBULB LTD

Training course

Customer service practitioner (level 2)

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

• You will achieve the Level 2 Customer Service Practitioner  Apprenticeship Standard.
• There will be workshops to attend via Teams.
• You will have a mentor for one to one teaching and learning.
• In-house training will be given to support specifics of the role.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative
• Patience