Student Support Advisor

Student Support & Safeguarding is looking for experienced and enthusiastic professionals to be a part of a multi-disciplinary team that provides the initial point of assessment, triage, and referral of students into specialist support, as well as helping to build students’ own resilience by giving guidance and advice towards managing and maintaining their own good mental health and wellbeing.

About you

You will:

• have experience of delivering pastoral support and providing welfare/wellbeing advice, including working to assess needs, levels of risk and triaging to appropriate support
• have excellent customer service skills, with experience of working in a busy frontline environment
• be confident in working with distress and dealing with sensitive themes

Able to deal calmly with multiple competing priorities, your organisational skills will be highly effective, with a demonstrable commitment towards collaborative team working across multi-disciplinary professional boundaries.

Further information

This is a part-time role working 4 days per week (29.2 hours/0.8 fte) on a term-time only basis, covering 32 weeks per year, and includes occasional weekend working to support open days and arrivals.

The department offers hybrid working and supports flexible working requests; however, the balance of on-campus working may vary in line with student demand. You will typically be required to work on campus three days per week. Given the student-facing nature of the role, on-campus days will need to be agreed and maintained as part of team operational planning.

For an informal discussion about the role please contact Maia Thorne, Student Support Advisor Team Leader (***email_hidden***) or Steven Lawrence, Deputy Director, Student Access and Advice (View email address on uk.workus.org).

A basic DBS check is required for this role.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Employee assistance services through Health Assured, including access to the Wisdom app
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance

Find out more about our benefits hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

Be Well at Bath

We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Find out more about being at your best at Bath.

• Job Description & Person Specification

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.