Key Account Manager

Location: Addlestone, England, United Kingdom 
Job ID: 90311 

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Key Account Manager

We have an exciting opportunity for an experienced  Key Account Manager to be based in our Addlestone office to manage a number of key account customer relationships in order to ensure retention and growth of overall business volume and profitability on service and repair but also modernisation and new installation activity. This is a full time and permanent role.

Your main responsibilities

• Developing mutually beneficial relationships between Schindler and the large key customer organisation
• Establishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needs
• Coordinating, prepare and renegotiate allocated contract tenders as needed
• Reviewing and agree with legal/QS on special terms and conditions
• Monitoring but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and escalate non-performance to ensure swift resolution of problem areas
• Acting as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issues
• Representing the branches interests with the key account customer
• Following the defined Schindler key account strategy and processes to ensure we deliver a total service to the client

What you bring

• Proven Operations or Sales Role preferably in the lift and escalator industry
• Account Management experience
• Commercial Awareness (contractual an advantage)
• Strong communication and relationship building skills
• Ability to influence and interact with both external and internal customers
• Ability to follow process and Company Values
• Instinct to search to improve relationship/process/situation
• To operate in an entrepreneurial manner but within boundaries
• Happy to travel if needed

What’s in it for you?

• Competitive salary with a discretionary annual bonus

• Company car or allowance (for eligible roles)

• 25 days’ holiday plus bank holidays, and an annual paid volunteering day

• Pension scheme with 6% company contribution

• Comprehensive life assurance

• Enhanced family leave

• Private medical cover with a trusted provider, plus 24/7 virtual GP access

• Employee Assistance Programme offering confidential support

• Free eye tests and eyewear discounts

• Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.