Complex Needs Support Worker

COMPLEX NEEDS SUPPORT WORKER

G4S Care and Rehabilitation Services

HMP Parc, Bridgend, CF35 6AP

Salary £27,865.40 per annum

Permanent, Full-time (40 Hours Per Week)

Benefits: Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts.

Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. HMP & YOI Parc accommodates 1800 convicted male adult prisoners and remand/ convicted young offenders and young people in a secure but modern environment.

The successful candidate will be required to support the operational staff on the VPU units with the day to day care and management of prisoners with additional/complex needs, including the elderly and young offenders population and those with, Learning Disabilities, Neurodiverse, Mental Health, Dementia and Personality Disorders.

Key Responsilities

• To work alongside the Management team to identify those individuals requiring additional support and to agree on the level of support required.
• To raise concerns over possible ‘gaps’ in provision that become apparent through your day to day interactions with prisoners.
• To provide one to one interaction/care with those individuals deemed as benefitting from 1 to 1 engagement. This engagement would be for the purpose of improving mental, emotional and physical well-being through conversation and identified extra activities.
• To support the implementation and reinforcement of specific management plans for individuals and to contribute to the development of said plans when required.
• To develop and contribute towards strategies for managing behaviors that challenge.
• To implement and supervise activities and inform structured regimes for those with assisted living needs.
• To actively drive forward and facilitate activities, either group or individual, that would assist in the management and care of complex individuals.
• To assist in the movement/escorting of limited mobility individuals to other areas in the prison e.g. healthcare, visits, admissions, adjudications, ACCT reviews (risk of self-harm).
• To complete detailed observation entries in relevant documents e.g. ACCTS, SLPs as required.
• To develop therapeutic activities/approaches alongside the Unit Management Team.
• Ensure the maintenance of security within the prison environment by compliance with security instructions.
• To work always within the bounds of confidentiality and adhering to data protection.
• To operate within the equality and diversity framework.
• Participate in bi annual Employee Development Review (EDR).
• Operate in accordance with G4S policies and procedures, adhering to legislation and best practice, undertaking further training as identified in conjunction with Line Manager.
• Any additional duties as negotiated with your Line Manager.

The successful candidate will have a background of working within a healthcare / social care environment with vulnerable groups e.g. learning disabilities and neurodivergent, elderly / dementia care etc.

With empathy and diplomacy they will be able to work within challenging and complex situations and with potentially aggressive or ‘difficult to engage’ people.

Working as part of a team they will have the ability to develop and maintain effective working relationships at all levels. Positive & motivational communication skills together with a good standard of literacy and numeracy are also essential.

If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.

HMP Parc encourages applications from Welsh speakers.

We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.

For more information on HMP Parc, please visit

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act.

You must be eligible to work in the UK and you will need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.