Receptionist SC4

Job Category : Admin / Clerical

Location : CLARENDON RD CENTRE, London Borough of Haringey

Hours Per Week :35.00

Start Date : Immediate Start              

Start Time : 09:00

End Time : 17:00

Salary; £12.47

Receptionist at a Community Mental Health service.  Clarendon Recovery College offers courses for everyone on all aspects of of maintaining good mental health and mental illness. 

• To ensure Reception gives a positive first impression and provides excellent customer service and information to visitors and students and other stakeholders to the Clarendon Recovery College (CRC), 
• To engage positively with visitors who may be quiet or anxious, disturbed or aggressive with a professional manner.
• To maintain good, displayed information. 
• To manage and administer the enrolment of students and other stakeholders to the CRC.
• To work as part of a team in producing our Course Guide three times a year taking lead responsibility to matching the proposed courses to the calendar.
• To share some administrative duties with your part time colleague. 
• collecting and collating session registers and evaluations to present as useful data for the management team.
• collecting and recording cash from the CRC public café
• To communicate effectively and accurately over the phone, face to face and in writing and online and to record accurately all contacts with the Clarendon Recovery College
• To act as part of the publicity team designing and producing leaflets and other publicity documentation and making sure these items’ reach is a wide as possible.

To induct, train and manage volunteers and work experience students in Reception and Administrative duties.

Knowledge, Qualifications, Skills and Experience

        At least two years experience working as the first contact including face to face contact for vulnerable people

        Working as a Receptionist and as an administrator supporting operational management.

        Experience of using financial systems like SAP and procurement systems like HPCS

        Experience of writing memos, letters, taking accurate minutes and writing brief reports .

        Experience of communicating effectively at all levels in person, by writing, letters, emails and reports, and on the phone

        Experience of maintaining and updating digital records and designing simple systems for those records.

        Experience of and responsibility for cash handling.

        Working with people with challenging behaviour

        Experience of working co-operatively as part of a team.

        Good time management skills

        Knowledge and awareness of issues relating to people from different cultural and ethnic backgrounds

        Understanding of mental distress and its effect on individuals and social exclusion.

        Experience of data visualisation tools like PowerBI or a willingness to learn.

        Experience of more advanced tools with the Microsoft Office package like pivot tables in Excel and setting up Kiosks powered by Powerpoint.