Central Sales - Group Booking Support Advisor

Group Booking Advisor

Hybrid - Home working with 2 days per week at Head Office (DE4 3YH)

Fixed term contract - June 2026 to July 2027

37.5 hours per week

£25,200 per annum

Join our Central Sales Team as a Group Booking Advisor and play a key role in delivering outstanding customer experiences.

As part of our Group Booking Support team, you’ll be at the heart of managing group reservations—providing exceptional service while ensuring bookings are administered accurately and efficiently. Acting as the primary point of contact for our group customers, you’ll handle enquiries, amendments and payments with confidence, helping to create seamless booking experiences from start to finish.

This is more than just a customer service role—your work will directly contribute to YHA’s charitable mission. By supporting revenue targets through timely invoicing, effective debt management and strong financial processes, you’ll help us continue making a positive impact for young people and communities across the UK.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family

• Access to YHA’s staff discount and cash back portal

• Free YHA Membership each year

• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Group Booking Advisor?

• Deliver excellent customer service to group customers, supporting their journey and encouraging repeat bookings

• Handle group booking amendments and pre-stay support via phone and email

• Manage invoicing, payment collection and administration of group bookings

• Process booking amendments and cancellations accurately in line with YHA terms and conditions

• Promote YHA products and services to enhance customer experience and maximise revenue opportunities

• Maintain accurate data, effective reporting and full compliance with YHA systems, policies and service standards.

• Manage your own workload effectively and contribute to team performance targets

• Identify trends, act on customer feedback, and support continuous improvement across the team

What Skills and Experience do you need to be a Group Booking Advisor?

• Good numeracy and literacy skills, with the ability to process information accurately and manage data confidently.

• Ability to work independently, use initiative and solve problems effectively.

• Confident IT user, with strong skills in Microsoft Office and experience of booking or CRM systems.

• Excellent written and verbal communication skills, with a professional and friendly telephone manner.

• Proven ability to deliver high‑quality customer service, including handling challenging situations and resolving issues calmly.

• Experience of working to targets and deadlines (desirable).

• Able to manage competing priorities and workload pressures, especially during peak demand periods.

• A strong team player who builds positive working relationships quickly and collaborates effectively.

• Experience in a customer‑focused or contact centre environments, along with knowledge of YHA, group customers or team leadership (desirable).

• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description .

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website .

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website .

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website . If you need any assistance, please email View email address on jobs.yha.org.uk

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal

If you require reasonable adjustments during the recruitment process, please get in touch by emailing View email address on jobs.yha.org.uk .

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.