Health Club Assistant

Health Club Assistant

Location: Braunton Road, Barnstaple EX31 1LE

Salary : up to £12.71 per hour

Hotel: The Barnstaple Hotel

Hours per week: 37.5 hours per week

Deadline to apply: 29/09/2026

Why Join Us?

● Competitive rates of pay

● Paid Holiday

● Share of staff tips that are given out monthly

● Training & progression opportunities

●10% discount at any Brend Collection establishment

● Discounted hotel stays at any Brend Collection establishment

● Access to Hospitality Rewards, which include 100s of discounts, from Boots to Asda.

● Access to Hospitality Action Employee assistance Program which includes support around mental health, financial difficulties, addiction & more.

What will I be doing?

As a Health Club Assistant at [hotel] , you will be the first point of contact for members. You’ll offer a warm welcome, making yourself available and approachable to members should they need your assistance. You’ll communicate with potential members, giving them information and help guide them through the signing-up process. Specifically, you will be responsible for performing the following tasks to the highest standards:

● Welcoming guests and members with a friendly face at all times, signing them in and out of the club

● First point of contact for all guest enquiries via telephone, email, face-to-face and social media

● Depending on the shift pattern you may be responsible for opening /closing the club

● Cleaning duties including swimming pool testing and maintaining equipment

● Processing Membership sign-ups

● Liaising with all departments including the management team

● Taking payments and processing memberships and member sessions

● Taking orders and serving food and beverages through the Auqa Bar

● Maintaining public areas to a high standard of cleanliness

What are we looking for?

To successfully fill this role as a Health Club Assistant at [hotel] , you should maintain the attitude, behaviours, skills, and values that follow:

● Positive attitude and willingness to learn on the job

● Commitment to developing a thorough knowledge of products and health club membership packages

● Previous experience in a similar environment and role would be beneficial but not essential as full training will be provided

● You’ll be excellent at building a rapport with people

● Excellent customer service and interpersonal skills

● Flexibility to respond to a range of different work situations

● Ability to follow instructions and guidance, whilst also using your own initiative

What is it like to work for Brend Collection?

Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!