Housing Maintenance Complaints Officer (Hybrid or Remote Working)

Seven Resourcing are currently looking for a Housing Maintenance Complaints Officer to work hybrid in Cambridge or to work completely remote from home.

Role Information/Duties:

• To undertake the investigation of complaints, disrepair claims and ombudsman cases in line with Housing Services and the Council’s Complaints and Compliments procedures.  Investigating, responding to and resolving where possible, to build tenant and leaseholder confidence in the service.
• To prepare investigation reports and responses, analysing complaints and cases, contacting tenants and leaseholders, liaising with Housing and Estates & Facilities staff, seeking good practice and recommending necessary actions to resolve complaints.
• To ensure that agreed actions to resolve complaints, disrepair and ombudsman cases are completed within timescales, recording the necessary information accurately and consistently.
• To liaise with the Housing and Local Government Ombudsmen as appropriate.
• To work within the Housing Maintenance and Improvement team, supporting colleagues with the activities provisioned by the team in supporting the Responsive Repairs and Voids team – to include (but not limited to) administration of generic customer facing inboxes, processing invoices, managing diaries, producing reports etc.
• To foster and maintain close working relationships with the Responsive Repairs and Voids Supervisors, Works Planners and Surveyors to facilitate the timely provision of the information required in response to complaints, disrepair and ombudsman cases.
• To prepare reports, information and statistics, as required and directed.  
• Maintain a positive, helpful, respectful approach to all aspects of the role including dealing with colleagues, responding to incidents and general communications.

Some Key information is Highlighted Below: 

Rate: £22.48 – £25.59 per hour.

Hours: 37 hours per week.

Working Arrangements: Hybrid working with 2 days minimum per week in the office. Or completely remote working available. 

Start Date: End of July or start of August.

Contract Length: Initially for 5 months. 

JD available.

Working with Seven Criminal Justice:

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