Bill Payment Administrator

Bill Payment Administrator

Location: Eastleigh or Sheffield based (50% hybrid working)

Starting salary: £26,700 - 35 hours

This is a great job for someone who enjoys working in a team, communicates clearly, and has some experience with bill payments or fraud prevention. If you’re looking to grow your skills and help deliver great service to our policyholders, this could be the role for you.

A bit about the job

You’ll help make sure our policyholders receive their claims payments quickly and accurately – meeting our service and quality standards. You’ll process invoices in line with our contracts and guidelines, and follow up with customers or providers when needed. You’ll also build strong relationships with internal teams and external partners. Your ideas for improving how we work will be welcomed and valued.

Skills and experience we’re looking for

• Strong written and verbal communication skills
• Knowledge of bill payment processes, fraud and impacting legislation preferable
• Medical knowledge/PMI claims understanding would be advantageous but is not essential
• Flexible in style/responsive to situations, with the ability to work under pressure, and manage own time
• Feed ideas for process improvements to Team Manager to support continuous improvement and share best practice & learning experiences with peers to improve performance and boost team morale while working collaboratively

What you’ll get

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That’s why we have so much to offer you:

Lighting everyone’s path:

• Salary around £26,000- depending on skills, experience, and qualifications
• Bonus opportunity – 6% of annual salary, depending on your performance and the business’
• Generous pension scheme – we’ll contribute up to 14%
• Get up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Make your money go further – up to 40% discount on Aviva products, plus other retailer discounts
• 25 days holiday plus bank holidays – you can buy or sell up to 5 days
• Brilliantly supportive policies including parental and carer’s leave
• Industry-leading access to life and healthcare cover with discounted car and home insurance rates, including offers for friends and family too
• Fully paid maternity/paternity leave
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• Get free access to a wealth of resources that will help look after your physical, mental, and financial wellbeing, including company-funded Group Income Protection, Aviva Digicare+ and the popular Headspace app

Brighten your prospects:

• Full financial support to pursue insurance qualifications
• Digital access to all sorts of useful on-demand learning content
• Aviva University and its business academies give you everything you need to empower your growth

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. Don’t let it be a barrier to your application. And if you’re in a job share, feel free to apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job.

We’d love it if you could submit your application online. If you need a different way of applying, please send an email to ***email_hidden***