Operations Manager

Operations Manager

Brackley, Northamptonshire
Salary: £60,000 per annum

Are you an experienced hospitality leader ready to take the next step in your career? We're looking for a driven Operations Manager to lead a high-profile foodservice operation, delivering exceptional customer experiences, strong commercial performance, and outstanding team leadership.

What You'll Do

• Lead the day-to-day operation of a large-scale catering and hospitality contract.
• Build strong relationships with clients and key stakeholders, ensuring excellent service delivery.
• Drive operational excellence across food, service, compliance, and customer satisfaction.
• Manage, coach, and develop a team of managers and frontline colleagues.
• Monitor financial performance, including sales, labour, margins, and food costs.
• Identify opportunities to improve service standards, efficiency, and profitability.
• Ensure all health, safety, food safety, and compliance standards are maintained.
• Analyse customer feedback and operational data to continuously improve performance.
• Support recruitment, succession planning, training, and colleague development initiatives.

What We're Looking For

• Significant senior management experience within hospitality, catering, or foodservice operations.
• Experience leading and motivating management teams to achieve commercial and operational targets.
• Multi-site management experience, or responsibility for a large single operation with substantial turnover.
• Strong commercial awareness with experience managing budgets, labour costs, and profitability.
• Excellent communication, relationship-building, and presentation skills.
• A hands-on leadership style with a passion for developing people and delivering exceptional service.
• Strong understanding of health & safety, compliance, and operational best practice.
• Contract catering experience would be highly advantageous.

Why Join Us?

• Opportunity to lead a large, dynamic operation.
• Autonomy to make an impact and drive business performance.
• Career progression within a growing organisation.
• Supportive leadership environment focused on development and success.

If you're a proven hospitality leader who thrives in a fast-paced environment and enjoys building high-performing teams, we'd love to hear from you.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free meals
• Free on-site gym
• Onsite free car parking
• Electric vehicle charging points
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.