Operational Support Officer

Operational Support Officer
Location: Fareham, PO15 5RR

* 37 hours per week; hybrid working (2 days in the office)
* Pay rate: £17.98 per hour

Our Client is hiring for a reputed client in the Government, offering a friendly, structured environment where your organisation and communication skills make a real difference. This is a hybrid role with clear deliverables, regular reporting, and the chance to support operational continuity and performance.

What you'll be doing:
* Collate and produce management information, reviewing and monitoring value
* Support the creation and ongoing upkeep of Operational Continuity plans and business rhythm documentation
* Coordinate agendas, meeting schedules, and ensure notes and actions are completed and tracked through agreed systems
* Identify and record operational delivery risks, ensuring appropriate management and follow-through
* Manage the inbox and maintain housekeeping for associated SharePoint sites
* Produce monthly MI and share metrics to help address performance issues
* Support issue escalation processes-tracking issues through to resolution with operational teams
* Work collaboratively to enable system and data changes, and seek continuous improvement in processes and systems
What you'll bring:
* Strong coordination skills, with the ability to keep actions moving and monitored
* Confidence producing clear management information and monthly reporting metrics
* A proactive approach to risk awareness and escalation, with a focus on resolution
* Strong relationship-building across forums to support colleagues
* Solid organisation and comfort managing information across shared resources and systems
* A continuous improvement mindset, looking for ways to strengthen process and data flow
If you're an organised, people-focused operational support professional who enjoys making things run smoothly, we'd love to hear from you. Apply now to be considered.
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Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.