Mental Health Key Account Manager

Mental Health Key Account Manager
As a Mental Health KAM, you will connect clinical understanding, NHS insight and commercial thinking. You will build trusted relationships across priority UK mental health accounts, understand how local services operate and decisions are made, and turn insight into focused account plans.

How You’ll Spend Your Day

• Own and evolve insight-led plans for priority mental health accounts, turning data, pathway knowledge and customer needs into clear action.
• Build credible, professional relationships with relevant NHS healthcare professionals, service leaders, medicines optimisation teams, formulary leads, commissioners, procurement contacts and pathway stakeholders.
• Explore how local mental health services operate, identify appropriate opportunities and barriers, and connect the right internal expertise to account priorities.
• Create high-quality customer interactions that uncover needs, build trust and turn insight into meaningful account progress.
• Bring the outside in by sharing meaningful customer, pathway and market insight.
• Collaborate across Commercial, Medical, Market Access, Marketing, Commercial Excellence, Compliance and regional teams.
• Deliver agreed territory objectives with energy, accountability, integrity and sound ethical judgement.

What Success Looks Like

• You turn customer and pathway insight into focused action and agreed territory results.
• Deliver sustainable commercial growth by prioritising the right opportunities and converting insight into measurable account progress.
• Build trusted relationships, adapt to stakeholder needs and work ethically and compliantly.
• Stay constructive through challenge, collaborate well and follow through.

Reporting to
National Sales Leader

Your Skills and Experience

• A natural ability to earn trust, listen well and communicate with clarity, empathy and self-awareness.
• Curiosity about mental health, the NHS and the decisions that shape local services and patient pathways.
• Sound judgement and integrity when working in a highly regulated environment.
• The confidence to set priorities, challenge respectfully, act on insight and follow through on commitments.
• Resilience and adaptability when progress is slow, circumstances change or feedback calls for a different approach.
• Confidence with data and digital tools, or the appetite to learn them quickly.
• Willingness and ability to travel across the assigned geography.
• A clear commitment to ethical and compliant practice.

Experience that could help you thrive

• Relevant account management, customer-facing or NHS mental health experience, or strong academic or early-career achievement.
• Evidence of analysing information, presenting ideas, influencing stakeholders, leading initiatives or delivering through others.
• Understanding of mental health services, NHS pathways or related healthcare decision-making would be valuable.

Three Career Pathways

• Experienced KAM or commercial specialist: strong account planning, stakeholder engagement and a record of delivering results in pharmaceuticals, healthcare or another relevant regulated environment.
• NHS mental health professional: first-hand understanding of patient pathways, service pressures and multidisciplinary working, ready to translate that experience into strategic account leadership.
• Graduate or emerging talent: strong academic or early-career performance, learning agility, analytical thinking and the confidence to build relationships and take ownership.

How We’ll Take Care of You
Your account ownership will reflect your experience and capability, supported by structured onboarding, scientific and medicines training, NHS education, field coaching and regular reviews. Experienced candidates will accelerate quickly and share their expertise; those changing career route will build independence at the right pace. If you do not already hold the required ABPI qualification, we will support you to pass it within the required timelines.

At Teva, better health starts from within. Benefits include generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community. Twist, our one-stop shop for career development platform, gives you access to learning programs, short-term projects and opportunities for internal growth.

Teva Pharmaceuticals is committed to equal opportunity in employment. Equal employment opportunity is provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. If you are contacted for a job opportunity, please advise us of any accommodations needed.