Admin Officer / Court Usher

Brook Street Recruitment is currently recruiting for a Court Usher to join the team at Mansfield Courts. This is an exciting opportunity to work within a fast-paced court environment, supporting the smooth running of hearings and providing excellent customer service to court users and stakeholders.

Role Details

• Location: Mansfield
• Hours: Full-time, 37 hours per week
• Working Pattern: Monday to Friday
• Contract: Initial contract until September 2026
• Pay Rate: £12.86 - £13.25 per hour
• Start Date: ASAP

About the Role

As a Court Usher, you will play a key role in ensuring the efficient operation of court proceedings. You will work closely with the judiciary, court staff, legal professionals, jurors, witnesses, and members of the public, providing support and guidance throughout the court process.

This role requires excellent communication skills, strong attention to detail, and the ability to remain professional and organised in a busy environment.

Key Responsibilities

Court and Reception Duties

• Welcome and assist court users, including judiciary, jurors, solicitors, barristers, police officers, and external agencies.
• Provide information relating to court proceedings and hearing arrangements.
• Escort court users throughout the building as required.
• Administer oaths and support court proceedings.
• Call parties into courtrooms and hearing rooms in priority order.
• Liaise with Court Clerks, Legal Advisers, and the Witness Service to ensure smooth hearing operations.
• Answer face-to-face enquiries and provide excellent customer service.
• Keep court users informed of any changes to hearing times or courtroom locations.

Customer Service and Administrative Support

• Prepare for, facilitate, and process a variety of court hearings.
• Respond to enquiries via face-to-face interaction, telephone, and written correspondence.
• Support court users with a range of needs by providing clear, accurate, and consistent information.
• Use HMCTS guidance, service scripts, and knowledge resources to direct users to appropriate services.
• Handle complaints in line with established policies and procedures.
• Identify and escalate building or operational risks to the Senior Person on Site (SPoS) where required.

Operational Support

• Process casework in accordance with standard operating procedures and service standards.
• Maintain accurate records and case files, ensuring compliance with data protection and retention requirements.
• Support jury service administration, including attendance tracking, deferrals, reassignments, and expense processing.
• Assist with court listings and scheduling to maximise judicial efficiency.
• Provide administrative support to members of the judiciary where required.
• Support enforcement activities, including financial assessments and fine collection processes.
• Produce basic statistical and financial reports.
• Contribute to health and safety activities, including facility checks, issue logging, and emergency planning arrangements.

Skills and Experience Required

The successful candidate will demonstrate:

• Excellent customer service and communication skills.
• Strong organisational abilities and attention to detail.
• Confidence dealing with a wide range of stakeholders in a professional environment.
• Ability to work effectively under pressure and manage competing priorities.
• Good administrative and IT skills.
• A professional, reliable, and adaptable approach to work.
• The ability to handle sensitive and confidential information appropriately.
• Experience in an administrative, customer-facing, or public service environment is desirable.

Why Apply?

This is a fantastic opportunity to gain valuable experience within the justice system while working as part of a supportive and professional team. You'll play an important role in ensuring court proceedings run smoothly and that court users receive the highest level of service.

If you are interested in this position, apply online today

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.