Customer Experience Assistant (Market)

Customer Experience Assistant (Market)

Requisition ID: 4853

Job Location: Basildon - United Kingdom

Category for Job Posting: Sales and Marketing

Job Type for Job Posting: Full Time

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Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Customer Experience Assistant supports market-level customer experience activities by ensuring effective coordination, communication, and basic data tracking. The role is operational in nature, focusing on execution of CX initiatives, supporting local reporting, and facilitating feedback loops between dealers, customers, and internal teams.

Key Responsibilities

Support day-to-day coordination of CX activities within the market (dealers, service teams, and internal stakeholders)

Assist in collecting and consolidating customer feedback from dealers and operational teams

Maintain and update simple reports and dashboards (Excel / Power BI) to track key quality and customer experience indicators

Support preparation and distribution of regular communications (e.g., updates, newsletters, meeting materials)

Assist in organising local CX calls, meetings, and follow-ups

Monitor basic performance trends and flag potential issues to the wider team

Provide administrative and operational support to quality and CX initiatives on the ground

Collaborate with regional teams to ensure alignment while focusing on local execution

Experience Required

Degree in Business, Analytics, Operations, Marketing, Agriculture or a related field.

Initial relevant experience (internship, apprenticeship, or 1–2 years in an administrative, customer service, or data support role

Good organisational and coordination skills with attention to detail

Comfortable working with data at a basic level (Excel essential; Power BI an advantage)

Strong communication skills with ability to work with operational stakeholders (e.g., dealers, service teams)

Practical, hands-on approach with a willingness to learn and support day-to-day activities

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