Housing Support Worker

Our Vacancy

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

Housing Support Worker (Caseworker) – Homeless Adults Service - Colchester, Essex

Are you passionate about supporting people to move forward but not looking for a personal care role?

We’re looking for a proactive, organised Housing Support Worker to join our friendly team, providing temporary accommodation and support to adults experiencing homelessness. We support adults from all walks of life who, for various reasons, have found themselves without a home.

Please Note

This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work.

We currently have 1 full time vacancy working 37.5 hours per week plus sleep-ins.

About The Role

In this role, you will provide practical and emotional support to customers, helping them manage their tenancy, develop independent living skills, and access the right support. You’ll work with customers to set and achieve their goals, always promoting choice and independence. Liaising with partner agencies such as health services, benefits offices, and local authorities will be key to ensuring customers receive the support they need. You’ll also maintain accurate records, contribute to a safe and supportive environment, and support the smooth running of the service, including move-ins, sign-ups, and low-level housing management tasks.

About You

• We’ll be reviewing applications and scheduling interviews on a rolling basis, so please keep an eye on your inbox and phone - our team will be in touch to book you in.
• Experience supporting people in a casework, advice, or advocacy role (voluntary or paid).
• Excellent communication and organisational skills.
• Able to work collaboratively, with a positive, can-do attitude.
• Confident using IT and maintaining records.
• Committed to equality, diversity, and inclusive practice.
• Knowledge of housing, welfare benefits, or homelessness issues is an advantage.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values – Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

We believe in creating a workplace where everyone feels supported, included, and empowered.

We Offer

• 25 days’ annual leave plus bank holidays.
• Flexible benefits package – including healthcare, dental, and lifestyle discounts.
• 4x life assurance.
• Ongoing training and development, including qualifications and apprenticeships.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution.
• Regular support, supervision, and opportunities for training and development.

Please Read Before Applying

As part of your application, we’ll ask you to answer a few questions to help us understand your suitability for the role, including one focused on our values so we can learn more about what matters to you and how you work.

This is a 24/7 service and there will be expectation to undertake temporary 'sleep in' on top of your working hours where you will be entitled to receive an allowance on top of your annual salary.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Shortlisting and interviews for this role will be conducted on a rolling basis. As a result, suitable candidates may be contacted at different stages of the process. Please keep an eye on your inbox and ensure you are reachable by phone in case we need to get in touch.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist ***email_hidden***

Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms & Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms & Conditions. Additionally, if you move to a Peabody role on a secondment basis, your Terms & Conditions will not change.