Concierge- Mental Health Housing Support

Concierge- Mental Health Housing Support- £26,946.28- Croydon, London The Role Do you enjoy helping people feel safe, supported and welcome in their home environment? Are you calm under pressure, organised and able to build positive relationships with people from all walks of life? If so, this Concierge opportunity could be the perfect next step for you. As a Concierge at Quo Vadis Trust (QVT), you will play a key role in creating a safe, welcoming and well-managed environment for residents living with mental health needs. This is much more than a front-of-house position. The Concierge role combines customer service, housing support, health and safety responsibilities and tenancy sustainment support. No two days are the same. You’ll work closely with residents, colleagues and external agencies to help people maintain their independence while ensuring the scheme remains clean, secure and well maintained. The successful Concierge will join a supportive organisation where kindness, dignity and respect are at the centre of everything they do. If you’re looking for a role where you can make a genuine difference every single day, we’d love to hear from you — apply today and take the next step in your career with Quo Vadis Trust. Closing date: 8th September 2026. Key Responsibilities Provide a warm, professional and friendly service to residents and visitors Support residents with tenancy sustainment and day-to-day housing matters Carry out health and safety, property and room checks Respond appropriately to incidents and emergency situations Complete accurate records using QVT’s client management systems Help maintain clean, safe and welcoming communal areas Report maintenance issues and follow them through where needed Support residents during move-ins and move-outs Attend team meetings, training and relevant external meetings Work flexibly across QVT schemes when requiredThe Organisation Quo Vadis Trust (QVT) is a specialist housing charity supporting people with mental health needs across South-East London. We are committed to delivering high-quality housing and support services while creating a workplace where staff feel valued and supported. QVT has received Great Place to Work accreditation in 2023, and 2024, 2025 and won Best Employer at the Great British Care Awards in 2021. We are a Mindful Employer, Disability Confident, and hold Trusted Charity status at Level 2. The Benefits £26,946.28 annual salary Full-time hours with structured rotas Funded Enhanced DBS check Ongoing training and development opportunities Meaningful and rewarding work every day Supportive and collaborative team environment Opportunity to build experience within housing and mental health supportThe Person Strong customer service and communication skills A calm and professional approach in challenging situations Good IT skills, including Microsoft Office and database systems The ability to work independently and as part of a team An understanding of mental health, homelessness or supported housing A patient, resilient and empathetic nature Flexibility to work shifts within a 24-hour serviceExperience within social housing, mental health support or similar environments would be helpful. Please note: this role does not qualify for sponsorship