The Food & Beverage Assistant will support the smooth running and objectives of the Food & Beverage department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
Main Tasks
* Offer exceptional guest care at all times
* Address guest concerns courteously and promptly to ensure their satisfaction
* Collaborate with colleagues in all departments to elevate the overall guest experience consistently
* Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
* Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation
* Engage in continuous learning and skill development to maintain service excellence
* Utilise all relevant systems correctly to complete tasks in a timely manner
* Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations
* Complete any other reasonable request made by a member of the management team or a supervisor
Person Specification
* Genuine passion for delivering memorable moments to guests
* Positive approach to changing service environments and priorities
* Pro-active with a hands-on approach to delivering consistent results
* Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative
* Friendly team player with the ability to work effectively and efficiently with others
* A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
* Engaged with hotel initiatives to support the local community
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us?
We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
£24.55k per annum
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