Business IT Support Engineer Higher Apprenticeship 2026

Description

Are you passionate about technology, great with people, and ready to kick-start a career in IT support? Our client, an established Managed Service Provider (MSP) with over 20 years of industry expertise, is looking for a motivated Business IT Support Engineer Apprentice to join their growing team. This is a fantastic opportunity to learn from experienced professionals while gaining hands-on exposure to real-world IT environments, cloud systems, security tools, networks, and business-critical technologies.

About the company

Our client is a trusted provider of professional IT services, supporting businesses with:

• IT support & helpdesk services
• Server & network infrastructure
• Microsoft 365 & Azure solutions
• Cybersecurity & backup
• Cloud hosting
• Web services
• Remote monitoring & management
• …and more!

They take pride in delivering secure, reliable, and tailored solutions that help businesses reduce downtime and achieve their goals.

What you’ll be doing

• Configure and set up new IT devices for customers (both remotely and on-site)
• Support business servers, networks, and cloud environments
• Manage and maintain Microsoft 365 and Active Directory environments
• Monitor systems through RMM tools, including backup and cybersecurity alerts
• Diagnose and repair IT hardware
• Answer incoming support calls and provide friendly, professional technical assistance

This role is hands-on, varied, and perfect for anyone eager to grow into a confident IT Support Engineer.

Who we’re looking for

• Enthusiastic, proactive, and genuinely passionate about IT
• Strong interest in IT support and troubleshooting
• Great communication, customer service, and problem-solving skills
• Enjoy learning new technologies and working in a fast-paced technical environment
• Organised, confident, and have a positive, helpful attitude
• Hold a full UK driving licence (required)

Bonus skills (training provided if needed):

• Understanding of PC/Server hardware & software
• Basic networking: DHCP, DNS, VPNs (L2TP, OpenVPN, Site-to-Site)
• Experience with Microsoft 365, Azure, Entra, SharePoint
• Familiarity with Active Directory, Veeam Backup, or Unifi
• Exposure to RMM tools

Entry requirements

• An A-Level in ICT
• OR an International Baccalaureate at Level 3 ICT
• OR a Level 3 apprenticeship in a similar subject
• OR a BTEC Extended Diploma in IT (180 credits)
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours

• Monday to Friday, 8am – 5pm

What’s in it for you?

• 20 days holiday + bank holidays
• Nest pension scheme
• Supportive, friendly team environment
• Exposure to a wide range of technologies (Microsoft 365, Azure, networking, cybersecurity, RMM tools)
• Opportunities to grow your skillset and gain industry training/certifications
• Clear career progression within a leading MSP

Future prospects

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.