Job Title: Desktop Adjuster – Commercial Property including subsidence
Department: Claims
Location: Remote
The Desktop Adjuster is a technically skilled claims professional responsible for managing complex property damage claims from first notification to settlement. This role requires sound judgement, technical confidence, and an ability to make fair, evidence-based decisions that deliver.
Working autonomously within delegated authority, the Desktop Adjuster will assess coverage, liability and quantum while coordinating input from surveyors, contractors, and insurers to achieve timely and justifiable outcomes.
Key Responsibilities
- Handle a portfolio of property damage claims from instruction to conclusion, ensuring accuracy, compliance and efficiency throughout.
- Review documentation, reports, and policy wordings to determine coverage, liability and settlement strategy.
- Instruct and interpret surveyor and contractor reports, validating scopes, costs and repair methodologies.
- Authorise reinstatement works and settlements within authority, escalating high-value or contentious cases as required.
- Identify causation issues, fraud indicators, and policy breaches through critical analysis and professional scrutiny.
Stakeholder Coordination
- Liaise effectively with insurers, policyholders, surveyors, contractors and other parties to maintain smooth claim progression.
- Deliver clear, reasoned advice and recommendations to clients, demonstrating commercial awareness and technical credibility.
- Manage customer expectations through proactive communication, empathy and transparency.
- Support insurers in delivering exceptional service standards and resolving potential complaints constructively.
Quality, Compliance & Continuous Improvement
- Ensure all files are maintained to audit-ready standards, with precise records and evidence to support each decision.
- Apply Acumen’s cost control and quality assurance protocols to ensure fairness and accuracy in settlement decisions.
- Uphold FCA, GDPR, and internal compliance requirements at all times.
- Contribute to process improvements by sharing best practice, identifying efficiencies, and supporting continuous learning within the team.
Skills & Experience
Essential
- Minimum of 3 years’ experience in property loss adjusting or a related technical claims role.
- Strong knowledge of policy interpretation, building reinstatement and quantum assessment.
- Proven ability to manage claims independently within delegated authority.
- Excellent analytical, negotiation, and communication skills.
- Confident decision-maker with strong attention to technical and financial detail.
Desirable
- CII or CILA qualification (Cert / Dip / Adv Dip level).
- Familiarity with digital validation tools (e.g. Xactware, Symbility or similar).
- Understanding of CDM, H&S, and building regulations relevant to reinstatement work.
Personal Qualities
- Professional integrity and calm authority under pressure.
- Natural curiosity and critical thinking when assessing evidence and causation.
- Strong sense of accountability for outcomes and customer experience.
- Collaborative approach — able to work effectively with technical peers and operational teams.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Property Desktop Adjuster in Annesley, Nottinghamshire vacancy
£15 per hour
...your local area. This work is suitable for experienced cleaners who can work independently, follow instructions, and complete every property to a high standard. The work may include End of tenancy cleaning Deep cleaning Kitchen cleaning Oven cleaning Bathroom...SuggestedHourly payOngoing contractFull-timePart-timeFixed-term contractImmediate startMonday to FridayFlexible hoursWeekend work£15 per hour
...We are looking for experienced cleaners who can prepare residential properties to a high standard before they are occupied by new tenants or residents. The right person will be thorough, organised and able to work independently while maintaining excellent cleaning standards...SuggestedHourly payPart-timeMonday to FridayFlexible hoursWeekend workWeekday work£15 per hour
...We’re looking for experienced and trustworthy cleaners to work on residential rental properties in your local area. You’ll be helping ensure properties are thoroughly cleaned and properly prepared between occupants. If you take pride in delivering quality work and are comfortable...SuggestedHourly payFull-timePart-timeFixed-term contractMonday to FridayFlexible hoursWeekend work£15 per hour
...We’re seeking professional and dependable cleaners to help prepare residential properties for new tenants and occupants. You should be confident handling detailed move-out cleans, have a good understanding of the standards expected when a property is being handed back, and...SuggestedHourly payFull-timePart-timeFixed-term contractMonday to FridayFlexible hoursWeekend work£15 per hour
...We're hiring experienced cleaners to complete professional property reset cleans before new tenants move in. You'll be responsible for delivering consistently high cleaning standards across residential properties. Your Role Complete thorough end-of-tenancy cleaning assignments...SuggestedHourly payOngoing contractPart-timeFlexible hoursWeekend workWeekday work£15 per hour
...A growing cleaning company operating across the UK is looking for dependable Vacant Property Cleaners to take on residential cleaning assignments. You'll be responsible for making empty properties look their best and ensuring they are fully cleaned and ready for new occupants...Hourly payFull-timePart-timeFixed-term contractFlexible hoursWeekend workWeekday work£15 per hour
...We have opportunities for experienced residential cleaners who can get properties into excellent condition before they are handed over to their next occupants. If you are thorough, dependable and comfortable working independently, we’d like to hear from you. The Role...Hourly payFull-timePart-timeFixed-term contractMonday to FridayFlexible hoursWeekend work- ...Re sidential Conveyancing Assistant / Junior Conveyancer – Mansfield Residential Property • Conveyancing • Career Development At the heart of every successful property transaction is a team that understands both the legal detail and the human journey behind it. In...Long-term contractOn-siteImmediate start
£25k per annum
...Customer Complaints Advisor Do you want a Career in Property with the UK's Largest Property Services Group? Do you enjoy helping people, solving problems, and delivering excellent customer service? If you're naturally curious, a strong communicator, and motivated to find...PermanentFull-time£15 per hour
...A growing UK cleaning company is expanding its network of reliable cleaners and is looking for experienced Property Turnover Cleaners . This role is ideal for someone who enjoys working independently and has the skills to transform a property from its previous condition...Hourly payFull-timePart-timeFixed-term contractMonday to FridayFlexible hoursWeekend work£348 per day
We're looking for a Cost Manager for a public sector organisation, based in Nottinghamshire (hybrid), on an initial contract running until the end of January 2027, paying up to £348 per day (Inside IR35, Umbrella). This is a hybrid role with an expectation to attend the ...Hybrid workingOn-site£15 per hour
We’re expanding and need experienced residential EOT cleaners to make homes spotless for tenants moving out. Your Role Conduct thorough end-of-tenancy cleans (excluding ceilings) Deep clean kitchens, bathrooms, and cupboards Sanitise all appliances (fridges, ovens,...Hourly payFull-timePart-timeFixed-term contractMonday to FridayFlexible hoursWeekend work£47.67k per annum
forecast, monitored and controlled throughout the project lifecycle.You will possess excellent analytical and negotiation skills, with experience in managing variations, preparing valuations and agreeing final accounts. Your commercial awareness will enable you to identify ...PermanentFull-timeHybrid workingRemoteMonday to Friday£35k per annum
Quantity Surveyor Fire Door Inspection Solutions (FDIS) – part of the IDSL Group Salary: £38,000–£40,000 plus company or car allowance Location: Mansfield Role Type: Full-time, Permanent Fire Door Inspection Solutions (FDIS), part of the IDSL Group, is looking...40 hours/weekPermanentFull-timeOn-site£47.67k per annum
required quality standards.You will lead multidisciplinary project teams, managing consultants, contractors and stakeholders while ensuring compliance with Building Safety requirements, CDM Regulations and all relevant legislative obligations. The successful candidate will ...PermanentHybrid workingVisa sponsorshipImmediate startRemoteMonday to Friday£25.2k per annum
...English (grade 4) Maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills Attention to detail Organisation skills...ApprenticeshipOn-siteImmediate startMonday to Friday- £26k - £33k per annumEstimated...difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you. As the next step of...Long-term contractInterimOn-siteFlexible hours
£13 - £15 per hour
...Requirements Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills Attention to detail Organisation skills...Hourly payApprenticeshipOn-siteImmediate start£15 per hour
...pride in their work, have excellent attention to detail, and are comfortable working independently across a variety of residential properties. Typical Duties Your work may include: End-of-lease property cleans One-off deep cleaning services Thorough kitchen and...Hourly payFull-timePart-timeFixed-term contractImmediate startFlexible hoursWeekend workWeekday work£15 per hour
...independent cleaners. If you're someone who notices the small details, works efficiently without supervision, and takes pride in leaving properties spotless, this could be a great opportunity. What The Work Involves Carrying out complete end-of-lease and move-out cleans...Hourly payFull-timePart-timeFixed-term contractMonday to FridayFlexible hoursWeekend work£15 per hour
...We are looking for reliable and experienced cleaners to take on end-of-lease cleaning assignments at residential properties in your local area. This role is ideal for someone who takes pride in their work, notices the small details, and can confidently complete a full clean...Hourly payPart-timeMonday to FridayFlexible hoursWeekend workWeekday work£15 per hour
...bedrooms, and living areas Clean cupboards, appliances, windows, doors, frames, blinds, and other internal surfaces Ensure every property is cleaned to inspection-ready standard Prepare homes for landlords, letting agents, and incoming tenants Benefits Flexible...Hourly payPart-timeFlexible hoursWeekend workWeekday work£25k per annum
...functions within Countrywide’s estate agency network. Countrywide is part of Connells Group . You will be working for the UK`s largest property services group; we serve our customers nationwide across more than 85 brands. We have unparalleled coverage of the UK property market...PermanentFull-time- £34k - £44k per annumEstimated...Residential Property Solicitor/Legal Executive/Licensed Conveyancer Mansfield | Competitive Salary + Career Progression A highly respected and award-winning law firm is looking to appoint an experienced Residential Property Solicitor, Chartered Legal Executive,...
£16.64k per annum
...actioned immediately. Ensure any recharges are billed as soon as works are completed. Ensure engineers’ van stock is monitored and adjusted where necessary to include new components. When sending engineers to sites, ensure all other equipment on site is checked with the...40 hours/weekOn-siteImmediate startMonday to Friday£13.1 per hour
...them. What We Need A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business...Hourly payPart-timeFixed-term contractInternshipFlexible hoursShift workRotating shiftsAfternoon shift£13.04 per hour
...the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process...Hourly pay16 hoursPermanentPart-timeOn-siteFlexible hoursShift workWeekend work£13.1 per hour
...generous breaks to make sure you’re refreshed and able to perform at your best. If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered...Hourly payPart-timeFixed-term contractInternshipFlexible hoursShift workRotating shiftsAfternoon shift£15.6k per annum
...Maths (grade Grade 3 or equivalent) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills Attention to detail Organisation skills...ApprenticeshipSeasonalMonday to Friday£30k - £32k per annum
Company: PERSONNEL SOLUTIONS (MIDLANDS) LIMITED Job Type: Permanent Salary: £30000 - £32000 per annumPermanent
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Property Desktop Adjuster. Be the first to apply!
