Practice Manager

A new opportunity has become available for a Dental Practice Manager to join a well-established, fully PVT dental practice located in Milton Keynes, MK2.

Start date – As soon as possible.

This role is to work full time, 5 days per week including alternate Saturdays (with a midweek day off in those weeks)
Working hours will be 08:45 – 17:45.

Role overview:
Hiring a Practice Manager to lead the day-day running of a premium dental practice, balancing patient experience, team wellbeing and commercial outcomes. They are looking for more than operational capability, they value leadership maturity, emotional intelligence and integrity.

Experience & Qualifications:
Essential:
• Prior Practice Manager experience in a UK private dental settings
• A meaningful track record of direct reports
• Post-GCSE qualifications
• Able to work alternative Saturdays
Strongly preferred:
• Background from a corporate environment, with the discipline to run a practice end-to-end
• Dentally trained
• Management qualification or formal leadership development

Essential capabilities:
• Confident, credible leadership style — able to motivate, challenge, and develop others
• Proven experience handling people matters: performance improvement, absence management, and team development
• Organised, structured, and solutions-focused, with consistent follow-through
• Patient-centred mindset with the confidence to manage concerns and complaints effectively
• Working knowledge of CQC compliance
• Strong grasp of KPIs, performance management, and commercial targets
• Strong understanding of practice-level financials, including revenue drivers, cost control, and budget oversight
• Previous experience in private dental or private healthcare settings

What the role looks like day-to-day
The successful candidate will:
• Lead day-to-day practice performance across people, patients, and commercial outcomes
• Develop the multidisciplinary team, setting clear expectations and ownership
• Track and manage core KPIs including chair utilisation, treatment conversion, revenue, and patient experience
• Partner with Treatment Coordinators and clinicians to optimise the patient journey
• Oversee diary management, balancing productivity with a calm, high-quality experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock, and budgets in line with business targets
• Own operational processes, spotting risks early and driving improvements
• Resolve patient feedback and complaints with care, professionalism, and pace
• Support local growth through marketing activity and community engagement

About the practice:
Consisting of 3 surgeries, they are fully equipped and computerised. Established 5 years ago.

Requirements:
– Available to work on site everyday.
– Legal right to work in the UK (Cannot offer sponsorship)
– Must have Dental PM experience.
– Must be able to work alternate Saturdays.
– Patient Centred mindset.
– Comfortable with KPI lead management.
– Job stability.
– Must be able to work 08:45 – 17:45

Salary – Dependent on experience and will be discussed further.