Healthcare Support Worker - Outpatients

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NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

We are looking for enthusiastic Band 3 Health Care Support Workers (HCSWs) to join our busy and exciting Children and Young People’s Outpatient Department at the Royal Hospital for Children. Working as part of a multidisciplinary team, you will support a wide range of multi-specialty outpatient clinics, delivering high-quality care and support to children, young people and their families. The role involves clinical interventions, patient support, health promotion activities and contributing to the smooth day-to-day running of outpatient services. Excellent communication, organisational and interpersonal skills are essential, along with previous experience working with children.

NHS Greater Glasgow and Clyde (NHSGGC) may be able to provide visa sponsorship for certain roles, subject to the post meeting the relevant eligibility criteria. Sponsorship is not guaranteed and will be determined on a case-by-case basis following interview and during the pre-employment verification process. Applicants must state their current right to work in their application. Please note that the full-time post is eligible for sponsorship and the part-time post is not.

Please see below for more details:

Skilled Worker visa and Health and Care Worker visa

Duration, Location, and Working Pattern:

2 x Permanent Roles (1 x 36 Hours, 1 x 27 Hours)

Royal Hospital for Children

Monday to Friday (9am - 5pm)

Key responsibilities:

As a Health Care Support Worker within the Children and Young People’s Outpatient Department, you will play a vital role in supporting the delivery of safe, effective and compassionate care. Duties include preparing and maintaining clinic rooms and equipment, welcoming and supporting patients and families, assisting clinicians during consultations and procedures, undertaking clinical activities such as phlebotomy, wound care, plaster cast application and removal, skin-prick testing, urinalysis and baseline observations. You will also assist with patient moving and handling, specimen management, chaperoning, patient flow through clinics, health promotion activities and supporting outreach clinics across the health board. The role requires providing reassurance and comfort to children and their families, maintaining high standards of infection prevention and control, participating in audits and quality improvement work, and contributing to the education and induction of students and new staff.

Knowledge, training, qualifications and/or experience required to do the job:

• Previous experience working with children (essential)
• Previous experience working in a clinical or outpatient setting
• SVQ Level III in Care Studies (or equivalent qualification)
• Membership of Disclosure Scotland PVG Scheme
• Competence in phlebotomy
• Wound care and dressing skills
• Experience of orthopaedic care, including plaster cast application and removal
• Good communication and interpersonal skills
• Excellent team-working abilities
• GCSE (or equivalent) English and Mathematics
• Commitment to quality improvement and patient-centred care
• Ability to participate in mandatory training and continuous professional development
• Experience supporting health education and health promotion activities

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:
Mhairi Stirrat, Senior Charge Nurse, View phone number on apply.jobs.scot.nhs.uk, View email address on apply.jobs.scot.nhs.uk

Details on how to contact the Recruitment Service and the Recruitment Process:

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various” , we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community . We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.