Key Account Manager

Key Info

• Role: Key Account Manager

• Salary: Base salary £60k + bonus. OTE £90k.

• Start Date: Flexible, but we are looking for someone to join as soon as possible.

• Reporting into: Managing Director

• Based in: Soho, London with regular travel to client sites across the UK.

• Requirements: Minimum 3 days per week onsite - this could be meeting clients or at our Sysdoc office
  

About Us

We are a global consultancy and recognised leader in business transformation, learning, process design, and innovative technology.

• Our Purpose is to make organisations simpler and smarter.

• Our Vision is to lead the market in landing people-focused, data-enabled change.

• Our Mission is to help organisations to navigate complexity and deliver meaningful, sustainable transformation.
  

Sysdoc’s roots were established over 40 years ago in New Zealand, before expanding to the UK. Our distinctive, human-centred approach to business improvement has enabled us to support organisations in more than 30 countries. Our intention is always the same: to build a lasting legacy for our clients, not a dependency.

We work across a wide range of industries and partner with a diverse client base that includes many household names. We support organisations to achieve their business objectives, particularly those seeking to create social value or drive sustainability. By putting people at the centre of change, we help ensure improvements are delivered effectively and endure over time.

You

At Sysdoc we place great emphasis on our  values .

• Awesome Together

• Relentless Commitment

• High Energy

• Absolute Integrity

• Celebrate Simplicity
  

We look for people who can build trusted partnerships with internal and external stakeholders, approach their work with energy and enthusiasm, think commercially, and manage their responsibilities with unwavering integrity.

About the Role

We are looking for people who can rapidly build trusted new relationships with business leaders and other stakeholders, understanding their needs as an organisation and how Sysdoc can meet these requirements.

The Account Manager role will approach work with urgency, energy and enthusiasm, they think commercially, and manage responsibilities with unwavering integrity.

Responsibilities

• Build and maintain a strong, qualified pipeline aligned to annual revenue and margin targets, leading prospect engagement, discovery conversations, needs analysis, proposal development and commercial negotiations in line with governance and margin expectations.

• Drive growth within existing accounts through strategic account planning, identifying expansion, cross-sell and repeat business opportunities, while building trusted senior stakeholder relationships and ensuring strong client satisfaction.

• Focus on opportunities, pipeline generation and conversion across new and existing accounts, proactively identifying, qualifying and progressing new business opportunities in agreed target markets.

• Represent Sysdoc as a brand ambassador, translate market trends and client challenges into differentiated propositions, provide regular pipeline reporting and forecasting, and maintain a sharp focus on revenue and margin performance.

• Provide oversight of safe, high-quality delivery across allocated accounts, ensuring projects are delivered on time, within scope and to agreed standards, with clear objectives and success measures.

• Facilitate regular project check-ins, remove delivery barriers, coordinate resourcing and forward planning, monitor utilisation and forecasting, ensure risks and issues are mitigated and escalated appropriately, and support consultant engagement and performance feedback processes.

• You will work closely with clients operating in highly regulated and security sensitive environments, supporting them with complex transformation programs.
  

Personal Attributes:

• Highly professional and credible in client-facing environments

• Strategic thinker with commercial acumen

• Resilient and target-driven

• Excellent written and verbal communication skills

• Strong organisational and follow-through skills.

Must have:

• 5+ years experience in sales & account management 

• 2+ years experience working in the defence industry

• Due to the nature of some of our client engagements, candidates must be eligible to obtain UK Security Clearance (SC).

• Experience managing a portfolio of client accounts - demonstrated ability to both retain and expand accounts through understanding customer needs and delivering solutions 

• Ability to build trusted advisor relationships. Having strong stakeholder management across different levels (operational to executive)

• Experience managing mid-to-senior level client stakeholders

• Proven track record of meeting revenue targets and growing existing accounts 

• Ability to identify upsell and cross-sell opportunities (solution-led, not transactional)

• Data-driven mindset (comfortable analysing sales metrics and KPIs)

• Experience creating proposals, pricing structures, and contracts

• Have led contract negotiation processes. 

Advantageous

• Experience in a hybrid hunter/farmer role.

• Experience in international markets.

• Previous SME/ start up or high-growth company experience

• Existing network within the defence industry.
  

What Success Looks like in this role:

• Grow revenue within assigned accounts through cross-sell and upsell

• Leverage your network to identify and land new accounts

• Maintain strong client retention and satisfaction

• Develop strategic, long-term partnerships

• Proactively identify consulting opportunities aligned with client business goals

• Collaborate internally with consultants to ensure delivery excellence.
  

Benefits

We believe in taking care of our people and offer a comprehensive range of benefits to support your wellbeing and professional development.

As a valued member of the Sysdoc team, you'll enjoy:

Time off  

• 25 days annual leave plus bank holidays
  

Wellbeing

• Private medical insurance

• Annual wellbeing allowance

• Health cashback plan

• PerkBox

• Award-winning Employee Assistance Programme (EAP)
  

Contribute

• 2 x paid volunteering day each year 
  

The usual suspects

• Enhanced parental leave

• Life insurance 

• Stakeholder pension

• Access to our Soho office with Work Life, plus 14 other WL locations across the UK
  

Winter and Summer Celebrations

• Regular opportunities to come together, collaborate, and have fun
  

Overall, you’ll be joining a committed, engaged team who will support you as you develop your career with us.

Hiring process

• Screening video call (HR Team) 

• In person interview (Hiring Manager)