Account Manager, Hospitality

Hey there! We’re Attensi – a tech company born in Norway with a passion for gamified simulation training. Since 2012, we’ve gone global, and today our solutions are used by some of the world’s biggest brands in 150+ countries and 50+ languages.

We combine gamification, realistic interactive scenarios, and decision-driven dialogues – all powered by our own game AI – to create immersive, hands-on learning experiences. It's a radically new way to deliver high-impact training that scales across large organizations and actually sticks.

We work with some of the world’s largest brands in energy, retail, hospitality, pharma, professional services, and more – including Circle K, The Boston Consulting Group, PwC, Accenture, KPMG, ABB, Zurich, and Novartis. We are currently over 220 Game Changers across Europe and the US

As Attensi continues to grow, we’re looking for an experienced and commercially driven Account Manager to join our Hospitality team.

You’ll work closely with our Account Director and wider commercial team to grow and develop relationships with some of the UK’s leading hospitality brands. Our customers include businesses such as Star Pubs, Yo! Sushi, Fullers, Itsu and many more — organisations using Attensi’s gamified simulation training to improve performance, build capability and create real behaviour change at scale

This is a great opportunity for someone who enjoys building trusted customer relationships, spotting growth opportunities, and partnering with well-known brands to solve meaningful business challenges. You’ll be joining a fast-paced, international SaaS business with strong investor backing, ambitious growth plans, and products that make a measurable impact for customers.

What you’ll do

When you join Attensi, your first focus will be getting to know our products, people, customers and way of working. We’ll want you to understand what makes Attensi valuable to our customers, how our solutions drive impact, and how we partner with hospitality businesses to support their goals.

From there, your role will include:

• Working closely with the Sector Lead to manage, grow and develop key hospitality accounts.

• Building strong relationships with senior stakeholders, decision-makers and day-to-day customer contacts.

• Understanding each customer’s business priorities, operational challenges, learning goals and growth opportunities.

• Identifying where Attensi can add further value across existing customer organisations.

• Supporting account growth through proactive, insight-led and value-based conversations.

• Partnering with customers to map organisational challenges, training needs and behaviour-change opportunities.

• Collaborating internally with commercial, customer success, solutions and delivery teams to shape the right approach for each customer.

• Staying close to hospitality industry trends, challenges and customer priorities.

• Helping build Attensi’s presence in the hospitality space through customer meetings, industry events, webinars and networking opportunities.

Who we’re looking for

We’re looking for someone smart, commercially minded and relationship-led. You’ll be confident working with customers, comfortable asking good questions, and able to turn insight into valuable conversations.

You’ll likely be someone who:

• Builds strong, authentic relationships with ease.

• Communicates clearly and confidently with senior stakeholders.

• Is curious, proactive and quick to learn.

• Enjoys working in a fast-paced, collaborative environment.

• Can balance customer empathy with commercial focus.

• Is comfortable challenging assumptions and bringing new ideas to the table.

• Understands how to grow existing customer relationships through trust, value and insight.

• Has an interest in hospitality and the challenges facing modern hospitality businesses.

We’d be particularly excited to speak with people who have experience working in, with, or selling into the hospitality sector. You may have worked with restaurants, food service, casual dining, pubs, hotels, travel hospitality, or multi-site hospitality operators. What matters most is that you can understand our customers’ world and credibly connect Attensi’s solutions to their business needs.

What you’ll bring

The right person for this role will have:

• Around 5+ years’ experience in account management, customer growth, customer success, sales or commercial relationship management.

• A strong track record of managing and growing customer relationships.

• Experience working with senior stakeholders, including Directors, Heads of Function and C-suite contacts.

• Strong commercial awareness and the ability to identify growth opportunities within existing accounts.

• Confidence managing complex customer relationships across multiple stakeholders.

• A consultative approach, with the ability to understand customer challenges and shape relevant solutions.

• Excellent communication, organisation and follow-through.

• Experience in SaaS, learning technology, training, HR tech, hospitality technology or hospitality-focused services would be a plus.

What do we offer?

At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically.

Attensi is committed to giving people the opportunity to grow and you will also be able to develop your role over time. You will also be offered exciting challenges in a dynamic and innovative environment with great ambitions.

Attensi has an energetic and social working environment. We work hard, but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, parties, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together!