Deputy Lead for Technical Services

Deputy Lead for Technical Services

Contract: Government

Location: London, E14 9SH / open to candidates nationwide

Hours of work: 40

Contract Type: Fixed Term Contract - 9 months

We are seeking a Deputy Lead for Technical Services to play a key role in diagnosing operational issues and implementing sustainable improvements across engineering and facilities management services.​

This role is focused on analysing end-to-end FM operations and CAFM data flows to identify performance, compliance, and efficiency gaps.

Job Description

We are looking for an experienced technical leader to operate as part of a specialist rectification team, pinpointing root causes across asset data governance, PPM and reactive work orders, technical risk management, and alignment of working practices to contract requirements, and designing and implementing effective, practical solutions.

Key Responsibilities

Analyse operational symptoms including incorrect or incomplete work orders, poor CAFM data quality, and workflow inefficiencies.

Investigate issues across the full FM lifecycle, from survey data capture through system input to engineering execution.

Perform structured root cause analysis across CAFM system configuration, data standards, governance, and engineer workflows.

Identify breakdowns in data accuracy, process consistency, and system integration impacting operational performance.

Design practical and scalable solutions covering process improvements, workflow redesign, and standardisation.

Define and support CAFM system optimisation, including data structures and workflow management.

Develop and support training interventions to improve engineer and user capability and compliance.

Lead or support the implementation of improvements, embedding best-practice ways of working into operational teams.

Professional and Personal Competencies/Qualifications

Previous, detailed leadership experience in technical and operational facilities management environments.

Senior management experience within large, complex operations.

Strong knowledge of FM technical contracts and commercial models.

Professionally qualified engineer (e.g. CEng or IEng) or equivalent experience.

Strong expertise in CAFM systems, data management, and workflow optimisation.

Solid understanding of end-to-end work order and FM data lifecycles.

Excellent diagnostic, analytical, and problem-solving skills.

Proven experience in process design, implementation, and change management.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing View email address on findajob.dwp.gov.uk

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .