Tenancy Sustainment Officer

This is a rewarding opportunity to make a real difference to the lives of individuals and families with multiple and complex needs who have experienced rough sleeping.

As a Tenancy Sustainment Officer, you will provide a comprehensive, proactive, and intensive package of trauma-informed support to help people secure suitable accommodation, sustain tenancies, make sustainable changes, and reduce barriers to employment.

This is a temporary post initially for 12 months, with the possibility of extension.

WHAT IS INVOLVED?

You will support individuals and families with multiple and complex needs who have experienced rough sleeping or are at risk of homelessness. Managing a caseload of clients with medium to high support needs, you will provide intensive, trauma-informed support to help people secure accommodation, sustain tenancies, and achieve positive long-term outcomes.

You will:

• Plan and deliver effective, person centred therapeutic interventions tailored to individual needs and group objectives.
• Manage a caseload, supporting clients to move from rough sleeping into suitable accommodation.
• Provide advice and practical support to help sustain tenancies and reduce the risk of homelessness.
• Work with social and private landlords to secure and maintain appropriate accommodation.
• Support clients with budgeting, income maximisation, debt advice and access to employability, health and support services.
• Develop effective partnerships with statutory, voluntary and private sector organisations to ensure coordinated support.
• Attend and coordinate multi-agency meetings and case conferences where required.
• Keep up to date with homelessness legislation, guidance and good practice.
• Contribute to service improvement, monitoring and funding requirements. 

We encourage you to contact Jade Dunkley via email at View email address on northeastjobs.org.uk to arrange an informal discussion about the role.

WHAT WILL I NEED? 

You will need:

• NVQ Level 3 or equivalent in a housing or support related field.
• Experience of delivering therapeutic interventions
• Experience supporting clients with rough sleeping, substance misuse and mental health issues.

Please refer to the attached Person Specification for the full criteria.

If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure.

Our commitment to safeguarding

Durham County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all employees and volunteers to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore if successful in your application, an Enhanced Disclosure and Barring Service (DBS) check will be sought inclusive of a check of the Children’s Barred List and Adults Barred List, due to the position working in regulated activity. Applicants should be aware that the DBS check will disclose both spent and unspent convictions, cautions, reprimands and warnings, in line with current legislation and will confirm whether an individual is barred from working with children, adults, or both.

INTERVIEWS

Interviews will be held on either Thursday 26th November or Friday 27th November 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website .

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on View phone number on northeastjobs.org.uk, or via email View email address on northeastjobs.org.uk

All correspondence relating to your application will be sent from View email address on northeastjobs.org.uk . Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

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