Administration Apprentice

Summary

Administration role. Seeking an individual with strong verbal and written communication skills. In addition to having excellent organisational skills with the ability to manage multiple tasks effectively. The role will include meeting and greeting clients and accurately taking and distributing minutes.

Wage

£17,600 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday, 08:00 - 16:00 (subject to change with needs of the business).

37 hours 30 minutes a week

Start date

Monday 7 September 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties / Responsibilities:

• Meeting and greeting clients and candidates
• Handle incoming telephone calls, responding to queries or directing them to the appropriate team
• Support the recruitment process, including drafting and posting job adverts, screening CVs, contacting candidates, and coordinating interviews
• Assist with internal communications, promotional materials, and marketing activities to support recruitment campaigns, employee engagement, and company events
• Accurately take and distribute minutes for meetings in a timely manner when required
• Coordinate and deliver company inductions for new starters within Personnel & Securities, ensuring all necessary documentation (contracts, declarations, policies) is provided, signed, and filed correctly
• Conduct right-to-work checks in line with current legislation and monitor visa expiry and compliance
• Liaise with internal departments including Payroll, Operations, Training, and Health & Safety to ensure smooth information flow and task coordination
• Maintain up-to-date employee records, including driving licence checks, booking health assessments, tracking training assessments, and monitoring SIA licence validity
• Ensure compliance with GDPR in all administrative processes
• Prepare and participate in biannual training file audits with the Port of Tilbury
• Ensure compliance with GDPR in all administrative processes
• Maintain and update the HRIS system throughout the employee lifecycle and provide first-line support for staff HRIS queries.
• Perform general office administration duties and support the management team as needed
• Undertake any reasonable tasks or projects requested by management

What We're Looking For:

• Excellent front of house skills
• Previous administrative experience desirable
• Excellent organisational skills with the ability to manage multiple tasks effectively
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to handle sensitive information with discretion and integrity

Where you'll work

Port of Tilbury
Tilbury
Essex
RM18 7JN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIDSON TRAINING UK LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• All training will be carried out within the workplace during working hours
• We aim for you to complete your Apprenticeship with the use and ease of eLearning, encouraging you to submit evidence via your eportfolio
• We will set you targets that are specific to your needs, training you as we go on what you need to know
• The qualification will be adapted to suit your exact job description and your organisation’s needs; however, it is flexible and easily fits in with your normal everyday work
• You must complete at least 6 hours a week off-the-job training and this will be discussed and planned with your employer. This could be in the way of mentoring, job shadowing, spending time on set tasks and assignments and/or researching
• Every 3 months your trainer and employer will complete a formal Progress Review with you. This will check that you are on target. If you are not, then your plan will be amended, and any additional training and development needs will be addressed
• Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Level 3 Qualification
• Off-the-job training will be supported by our Training Provider - Davidson Training UK Ltd
• You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent)

Requirements

Desirable qualifications

GCSE in:

• English (grade 4-9 (A* - C))
• Maths (grade 4-9 (A* - C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Team working
• Initiative

Other requirements

• On-site parking. Short walk from Tilbury Town train station