Experienced Front Office Part-Time Receptionist (Dublin: Leeson Street & Ballsbridge)

PREMIER Suites

The PREMIER Suites serviced apartment brand is owned and operated by PREM Group, officially one of Ireland Great Place to Work Best Large Workplaces, 2026. Operating for more than two decades in key cities in Scotland, England, Ireland, Belgium and the Netherlands, Premier Suites offers guests spacious modern apartments that are a perfect alternative to hotels whether visiting for business or leisure.

Our team are the beating heart of our properties.. We are so proud to have achieved Great Place to Work certification since 2022 and to feature on the Best Workplaces Listing. Our team work together to create an atmosphere of trust and respect where people enjoy coming to work and are inspired to give of their best. We are not perfect by any means, but we do our best to deliver, every day, on PREM Group’s ethos ‘do the right thing’.

The Properties

PREMIER Suites DUBLIN, Ballsbridge

Located on Merrion Road in the upmarket area of Dublin 4, our historic Victorian building was completely renovated in 2014 to create a luxury all-suite hotel. This luxury property is ideal for the longer staying guest, and consists of 49 contemporary studio, one and two bedroom suites with fitted kitchens, blissful bedrooms and stylish bathrooms and has a superb location next to the RDS and the Aviva Stadium.

PREMIER Suites DUBLIN, Leeson Street

PREMIER SUITES Dublin Leeson Street is located in the centre of Georgian Dublin, around the corner from St Stephens Green and a short stroll from Grafton Street. PREMIER SUITES Dublin Leeson Street is a luxury hotel alternative, offering lavish suites or refined penthouse apartments. The property consists of one- & two-bedroom Suites, Studio Suites and Penthouse Suites.

About The Role

The Role

We are currently seeking an experienced professional, enthusiastic, and customer-focused Part-Time Receptionist to join our team. This position is based across PREMIER SUITES Dublin Leeson Street (mainly) and PREMIER SUITES Dublin Ballsbridge . The successful candidate will be rostered to work scheduled shifts at either property, with work locations allocated in accordance with operational requirements. Flexibility to work at both locations is essential.

This is an exciting opportunity for an experienced hospitality professional to work across two premium Dublin properties, delivering exceptional guest experiences from arrival through to departure. The successful candidate will be responsible for managing front office operations, handling reservations, and ensuring the highest standards of guest service are consistently maintained across both locations.

The ideal candidate will be a positive team player with excellent communication and organisational skills, capable of working in a fast-paced environment while maintaining exceptional attention to detail. They will be standards-driven, adaptable, and passionate about hospitality, with a genuine desire to develop their career within a growing and dynamic organisation.

What’s involved in the role:

To carry out receptionist duties - Welcoming guests to the property, Providing effective check-in and check-out and operating the switch board when required.

• To anticipate guest’s needs and ensure that service is provided to the level they require and beyond their expectations.
• Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensuring guest complaints, queries and suggestions are dealt with quickly and efficiently.
• Use of onsite computer systems including Opera and Room cloud channel manager, email and Microsoft packages 

A person who may be suited to this role will have:

• At least 1 years’ previous experience as a hotel receptionist.
• The ability to use Microsoft Word and Excel.
• A creative and solutions-focused approach when problem-solving.
• Excellent communication and customer service skills. The ability to use business English verbally and through email correspondence is essential.
• Competent in the use of OPERA PMS.

Why work with us?

We are a small team that promote working together as a team. We believe in promoting from within. We encourage learning and development and offer a wide range of courses through our online learning platform Eureka. We are also very flexible if people want further education. We are not a Food & Beverage / Function property so late hours are not the norm. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required and can offer those service as part of PREM Group.

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023

• Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025

• Achieved Great Place to Work Best Workplace listing for Women ireland and the UK in 2025

• PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025

• Excellent working environment 

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates

• Employee assistance programme

• Annual Employee recognition awards including long service recognition

Employee discounts, Competitive salary, Long service recognition, Employee Assistance Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events

Salary

Not disclosed