AI Solutions Architect

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.Ride the AI Knowledge RevolutionThe enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain, we’ve spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Solutions Architect who can turn that technology into transformative implementations that solve real business problems.The OpportunityJoin us at the intersection of AI and enterprise knowledge management. You’ll work with Fortune 500 companies and government agencies on their most strategic AI initiatives, architecting solutions that power customer service, agent assistance, and field operations at scale. This isn’t just implementation work—you’re helping shape how the world’s largest organizations harness AI to serve their customers. If you want to be at the forefront of the AI knowledge revolution, building solutions that matter for brands that define industries, this is your moment.What You’ll DoArchitect AI-powered knowledge solutions based on the eGain AI Knowledge MethodIntegrate eGain AI Knowledge Hub with other systems in the enterpriseLead technical workshops and discovery sessions with customer stakeholdersWhat You BringBachelor’s degree in Computer Science or a related field from a top-tier university3 to 5 years as a Solutions Architect implementing enterprise solutions for large organizationsProven experience deploying and optimizing AI applications in production enterprise environmentsThe ability to lead technical workshops, translate business requirements into architecture, and earn trust from both IT teams and business stakeholdersIf you’re ready to architect solutions that put knowledge at the center of enterprise AI, let’s talk.Our Hiring Process is “Easy with eGain”Step 1Written testAptitude section – this is a GRE style test (60 minutes or less)Functional section – this is a take-home testStep 2Panel interview (online)Next stepEmail your resumé to [email protected] with the position title “AI Solutions Architect, EMEA” in the email subject.