ESS7010N - Sales Administrator

LOCATION: NR Stroud
HOURS: weekly rotation of the below:
Week 1 – Mon to Fri: 9am until 5.30pm (30 min break)
Week 2 – Working x4 weekdays as above and Saturday 9am – 3.00pm
START DATE: ASAP
PAY: Salary dependant on experience
TYPE OF CONTRACT: Permanent
Nailsworth Office: View phone number on findajob.dwp.gov.uk
E: View email address on findajob.dwp.gov.uk

Job: Sales Administrator
We are looking for a reliable and hardworking Sales Administrator to join our client’s team. To deliver excellent face-to-face and telephone customer service while maximising sales opportunities. The role involves supporting the full sales process from enquiry through to aftercare, ensuring a high standard of customer satisfaction and repeat business.

About you
• Our client is seeking a candidate with the experience outlined below who is ready to advance their career and step into a more senior role, with guidance and support from the directors.
• As a small, family-run business, our client offers a reasonable degree of flexibility and expects the same level of adaptability in return

Key Responsibilities
1. Order Processing & Sales
• Receive, process and manage customer orders efficiently to meet both customer and business expectations.
• Negotiate pricing with customers to achieve optimal sales outcomes.
• Provide expert advice and sell products both in-store and over the telephone.
• Accurately capture and process customer payment details using secure systems.
• Generate purchase orders and invoices using internal systems.
• Process payments via secure web portals and PDQ machines.
2. Customer Service & Quotations
• Respond promptly to customer enquiries with accurate information and tailored quotations.
• Liaise with suppliers and fitting teams to schedule and confirm fitting dates.
• Manage customer expectations regarding delivery and installation timelines.
• Handle after-sales queries and provide effective solutions.
• Resolve customer complaints professionally, balancing satisfaction, cost and long-term prevention.
3. Customer Relationship Management
• Maintain and develop the customer database to support ongoing sales activity.
• Proactively contact pending customers to secure orders and fitting appointments.
• Convert quotations into confirmed sales.
• Identify and pursue new business opportunities.
4. Administrative Support
• Assist in reducing outstanding debtor balances.
• Maintain accurate and organised records, including invoices, purchase orders and customer documentation.
• Ensure the showroom and office environment are clean, organised and well-presented.
• Support general administrative tasks as required within the role.

Additional Duties
• Undertake any other reasonable duties as required to support the business and team objectives.

Benefits
• Lunch provided by the company on working Saturdays
• Complimentary tea and coffee
• On-site parking available
• Statutory pension scheme
• Family-run business offering flexibility where possible
• 20 days’ holiday plus 8 bank holidays

For further information on the role, or a general chat about other opportunities, please call Lauren Robbins on View phone number on findajob.dwp.gov.uk. Alternatively, please email your CV to View email address on findajob.dwp.gov.uk

ESS EMPLOYMENT LTD work with clients and candidates from a range of disciplines and place people in permanent, contract and temporary roles. Many of our candidates and clients come to us by recommendation and we are proud of our personal, professional, and friendly approach to recruitment.

ESS EMPLOYMENT LTD employees benefit from our complete “Employee Discount Outlet Pack” that allows you to save on shopping, travelling, and dining with family and friends. The pack offers discount benefits to you anytime, everywhere and on any online device. Discounts available at Amazon, Apple, Vue Cinemas, M&S, Boots, Cineworld, Tesco and Sainsbury are just a small selection of your choices. See our website for more information

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .