Business Administration Apprentice

Role Overview

A client of ours is seeking a motivated and enthusiastic Business Administration apprentice for their Early Years setting. This role has a strong focus on reception duties and front-of-house responsibilities, providing a warm, professional, and efficient service to parents, visitors, and staff.

The successful candidate will gain valuable hands-on experience while working towards a recognised Business Administration Apprenticeship qualification. Full training and support will be provided.

Key Responsibilities

Reception Duties:

-Act as the first point of contact for parents, carers, visitors, and external professionals.
-Provide a welcoming, professional, and friendly front-of-house service.
-Answer and direct telephone calls, take accurate messages, and respond to routine enquiries.
-Monitor visitor entry, ensuring sign-in procedures are followed in line with safeguarding requirements.
-Manage incoming and outgoing post, deliveries, and couriers.
-Maintain accurate visitor records and support attendance monitoring.
-Prepare and distribute letters, newsletters, and information packs.
-Manage meeting room bookings and hospitality arrangements for meetings and training sessions.

Administrative Responsibilities

-Filing, scanning, photocopying, and record keeping.
-Data entry and updating electronic records using nursery management systems.
-Maintaining accurate and confidential child and family records.
-Support the admissions process, including preparing enrolment documentation and maintaining waiting lists.
-Assist with general office organisation and workflow improvements.
-Support the Nursery Manager and leadership team with administrative duties as required.
-Participate fully in apprenticeship training and complete coursework within agreed timescales.

Communication and Professional Conduct

-Communicate effectively and professionally with parents, staff, and external agencies.
-Maintain positive relationships with families.
-Demonstrate professionalism, reliability, and discretion at all times.
-Work collaboratively with colleagues to support the smooth running of the setting.
-Promote the nursery’s values and ethos.
-Safeguarding, Health & Safety and Equality

-Follow all nursery policies and procedures.
-Always adhere to safeguarding and visitor security procedures.
-Promote equal opportunities and inclusive practice.
-Maintain confidentiality in line with GDPR requirements.
-Undertake any additional duties appropriate to the role.

Qualifications

Essential:

-GCSE (or equivalent) in English and Maths (Grade 4/C or above).
-Willingness to undertake and complete a Business Administration Apprenticeship within the Early Years Sector.

Skills and Abilities

Essential:

-Friendly and professional communication skills.
-Confident telephone manner.
-Basic IT skills (Microsoft Office, email, data entry).
-Good organisational skills (diary management, scheduling)
-Ability to follow instructions and work as part of a team.
-Good attention to detail.
-Willingness to learn and develop new skills.
-Personal Qualities

-Professional and well-presented.
-Punctual and reliable.
-Positive attitude and eagerness to learn.
-Calm and confident when dealing with parents and visitors.
-Respectful, inclusive, and approachable.
-Committed to safeguarding and promoting the welfare of children.

Other Requirements
-Willingness to undertake an Enhanced DBS check.
-Commitment to completing apprenticeship training and coursework.
-Understanding that the role requires regular interaction with children, families, staff, and visitors.