Operations Manager

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. 

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards.  We’re pr oblem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be w ithin our demand management and network infrastructure team.  We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.  

Want to be a part of it?

What will you be doing?

As our Operations Manager, you’ll play a key role within the Senior Management Team, taking full ownership of Customer Side Leakage P&L performance, SHEQ compliance, and customer relationships. You will be responsible for the successful delivery of the Customer Side Leakage Programme, driving operational excellence, upholding the highest safety and quality standards, and ensuring exceptional client satisfaction.

Key Duties and Responsibilities:

• Lead and manage the Customer Side Leakage Delivery Team to exceed client expectations, delivering a safe, efficient, and effective programme of work.
• Oversee the safe, high-quality delivery of projects, ensuring all outputs meet or exceed client standards.
• Ensure robust processes and procedures are implemented and consistently followed to achieve right-first-time, defect-free delivery.
• Take accountability for setting and delivering financial budgets while meeting client regulatory and performance targets.
• Monitor, manage, and report on financial, programme, and quality metrics, working collaboratively with the client.
• Build, lead, and develop the Delivery Team through effective training, mentoring, and performance management.
• Foster a culture of zero harm and zero compromise through proactive leadership and continuous improvement initiatives.
• Lead by example in promoting a positive culture around safety, health, environment, and wellbeing.
• Manage project performance through regular reviews against cost, programme, and quality objectives.
• Proactively engage and manage key regional stakeholders, ensuring strong, effective relationships.
• Develop and maintain excellent relationships with clients and their customers to consistently deliver high levels of customer satisfaction on behalf of M Group.

What you’ll bring

• Experience and knowledge of water and in particular Customer Side Leakage project.
• Experience of managing multidisciplinary teams in a regulated water environment at a senior level
• Managing teams against milestones and budgets in a safe and profitable way
• Effective communications skills with drive and energy to build and develop a first-class Delivery Team
• Able to manage risk and business management with commercial and business acumen.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year 
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Recommend a friend – get rewarded for introducing people to us!

In addition, this role offers;

• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/ Hybrid car scheme
• Private health care – family cover
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• 25 days annual leave plus bank holidays
• Discretionary bonus scheme

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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