Caseworker

The Office of Jodie Gosling MP is seeking an organised, motivated and compassionate Caseworker to support constituents across a wide range of issues.

The successful applicant will manage a varied caseload of constituent enquiries, working closely with government departments, local authorities, public bodies, charities and other organisations to help resolve issues on behalf of residents. They will write correspondence, maintain accurate records, engage professionally with constituents and support constituency activities including surgeries, meetings and stakeholder engagement.

Key duties include:

• Managing a caseload of constituent enquiries, ensuring cases are progressed efficiently and brought to a timely resolution.
• Write correspondence and responses on behalf of the MP to constituents, government departments and stakeholders.
• Liaising with local authorities, government agencies, voluntary organisations and community groups to support constituents.
• Providing professional, sensitive and confidential support to constituents facing a range of complex issues.
• Supporting constituency surgeries and meetings
• Monitoring and responding to social media enquiries and comments where appropriate.
• Analysing trends in constituent enquiries and producing reports as required.
• Building and maintaining effective relationships with local stakeholders and partner organisations.

The ideal candidate will have:

• Excellent written and verbal communication skills, with the ability to explain complex issues clearly and sensitively.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Experience handling casework, complex enquiries or working in a customer-facing role.
• Strong attention to detail and accurate record-keeping skills.
• Good IT skills, including Microsoft Office applications, and confidence using social media platforms.
• An understanding of UK politics, public services and the issues affecting local communities.

Experience in Parliament, local government, the public sector, charities or advocacy organisations would be advantageous. A full UK driving licence and access to a vehicle is desirable.

This role offers an excellent opportunity to make a meaningful difference to constituents' lives.