Client Relationship Assistant Manager
Location: London
Salary: Market Rate
Salary band: Dependant upon experience
Contract type: Permanent
Date posted: 27th August 2025
We’re working with a leading professional services firm to recruit a Client Relationship Assistant Manager to join their established Marketing & BD function. This is an exciting opportunity to play a pivotal role in delivering the firm-wide client care programme, helping to strengthen relationships and drive service excellence across priority clients.
The Responsibilities:
Deliver a structured, firm-wide approach to client feedback and engagement, ensuring consistent processes and collaboration with senior stakeholders.
Manage and mentor a Senior Client Care Executive, supporting their development and ensuring smooth day-to-day operations.
Project manage client feedback surveys and interview cycles, monitoring responses, preparing reports, and presenting insights to senior leadership.
Analyse client data and feedback to identify service improvements, competitor intelligence, and new business opportunities.
Collaborate with internal teams to maintain reporting dashboards, CRM data, and client intelligence tools.
Keep abreast of market trends and competitor activity, sharing insights to enhance the client care programme.
The Candidate:
Strong communication and relationship management skills, with the ability to engage confidently with stakeholders at all levels.
Commercially minded and proactive, able to spot opportunities for innovation and programme development.
Excellent analytical skills with experience working with large data sets and tools such as Excel, Power BI or similar.
Proven project management abilities, highly organised with the capacity to manage multiple priorities.
Experience with feedback platforms (e.g. Qualtrics, Questback, MS Forms) and handling sensitive data with discretion.
Professional, resilient and collaborative, with a client-focused mindset.
Apply Now Email to a friendVacancy posted more than 2 months ago
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